Job Description
InnVentures Overview
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Apply your leadership skills and ability to inspire others to create memorable experiences! As a Task Force General Manager, you will be responsible for supervising a hotel property in the event of a General Manager vacancy, overseeing the day-to-day functions of assigned hotels, and assisting the VP of Operations in hiring and onboarding a new General Manager.
We offer eligible employees a number of benefits to enhance their health and well-being:
- Group insurance, including medical, dental, vision and company-paid life insurance
- Paid time off
- Company-matched 401(k) plan
- Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
- Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
- Get paid daily
Responsibilities
- Interview, hire, train, support, coach and mentor the department managers and their teams.
- Champion great service and empower your staff to take care of our guests.
- Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
- Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
- Monitor daily tasks to ensure that all standard operating procedures are followed.
- Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
- Support and contribute to the proactive sales efforts of the sales team on a continual basis.
- Ensure that proper emergency procedures are communicated and followed, when necessary.
- Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
- Plan for success and improvement with staff meetings, action plans and daily huddles.
- Strategize with Revenue Management to maximize revenues and grow market share.
- Prepare various financial reports for both management and owners.
Qualifications
- At least 5 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Ability to travel up to 75% of the time
- Perform other duties as requested by management.
