Job Description

The Tutoring and Academic Support Center (TASC) desk lead performs all the duties of front desk staff and provides leadership for the front desk team, especially communicating with the TASC coordinators and/or director about day-to-day processes, issues and concerns. Desk staff are responsible first and foremost with ensuring students access tutoring through greeting and logging in at the desk, answering the phone, responding to emails, and monitoring the chat. Desk workers note and inform incoming students of changes to tutors’ availability due to absence and holidays. Desk workers also help tutors with supplies and other resources.

The desk lead may open or close the center, and ensures that everything is in order and noting any problems to coordinators and/or the director. The desk leads may troubleshoot problems with the printers, staffing, or any other non-personnel issues that may arise in consultation with the coordinators and/or director. The desk lead may also communicate trends and/or opportunities to improve services to the coordinator and/or director, as well as seek out input from the other desk staff. The lead will provide initial training for new desk staff members under the guidance of the coordinators and/or director.

Requirements:

• Excellent organizational, interpersonal and communication skills, including a proven ability to interact in a confidential and effective manner.
• Office experience with strong keyboarding, word processing, and database skills, with a knowledge of Microsoft Word and Excel.
• Knowledge of office practices and procedures.
• Strong ability to solve problems, prioritize, and multitask.
• Ability to work effectively and positively with a diverse population and contribute to a culture of respect, honor, inclusion and belonging for all staff, students, and visitors.

Additional Information:

Salary: $25.00 an hour at 16 hours a week. Part-Time Non-Benefited position.

Closing Date: November 19, 2026

• Applicants who do not meet the qualifications as noted above area encouraged to put in writing precisely how their background and experience has prepared them with equivalent combination of education, training and experience required for the responsibilities of this position.
• Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screening may impact the hiring decision.

Application Instructions:

To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter

Please be sure to address the Required Qualifications in your documents.