Job Description

The Contingent Workforce Manager leads how Aramark brings in and manages flexible talent, from our MSP (PeopleScout) to gig platforms and staffing partners. This role ensures managers have a simple, consistent, and compliant way to access contingent workers, while keeping costs in check and making sure the program runs smoothly.

You’ll partner closely with Operations, HR, Finance, and Legal to tighten processes, strengthen governance, and reduce outofprogram activity. You’ll also help modernize tools like SAP Fieldglass, improve vendor performance, and set clear standards so our contingent workforce strategy is agile and enables broader Talent Acquisition and line of business goals.

This is a hybrid role reporting to Global HQ in Philadelphia, PA.

Job Responsibilities

Program Leadership & Vendor Management

• Lead daily oversight of our MSP, gig based partners, and inprogram staffing suppliers and search firms, ensuring consistent, highquality service delivery.

• Monitor SLAs, drive vendor accountability, and partner on improvements aligned to HR priorities.

• Strengthen partner relationships to support fulfillment, responsiveness, and compliance needs across all lines of business.

Spend Management & Reporting Insights

• Deliver clear, actionable insights to business and HR leaders that improve planning and reduce outofprogram spend.

• Identify patterns, risks, and opportunities to influence workforce and budget decisions.

Process Optimization & Continuous Improvement

• Continuously refine contingent labor processes to simplify workflows and enable adoption.

• Build and maintain standard operating procedures for requisition, onboarding, timekeeping, and offboarding.

• Support enterprise process enhancements, technology improvements, and reporting upgrades tied to strategic goals.

Field Engagement, Training & Adoption

• Develop and deliver scalable training and communication materials that simplify the manager experience and educate on contingent labor processes to ensure consistent usage

• Partner with LOB leaders to understand business needs, recommend contingent workforce solutions, and build action plans to achieve goals.

Escalation Management & Issue Resolution

• Serve as the primary point of escalation for vendor issues, worker concerns, and process breakdowns.

• Diagnose root causes, resolve issues in partnership with HR and vendors, and implement preventive improvements.

Qualifications

• 5-7 years experience in contingent workforce management, vendor oversight, recruiting operations, HR, or procurement.

• Strong analytical skills and comfort working in tools such as Fieldglass, Kronos, or similar VMS/timekeeping systems.

• Ability to interpret data, identify trends, and influence decisionmaking.

• Demonstrated success improving processes, driving adoption, or simplifying user experiences.

• Excellent communication, relationshipbuilding, and projectmanagement skills.

• A proactive, solutionsoriented approach with a focus on operational rigor and continuous improvement.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter