Job Description

Production Specialist – Senior Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

This role is responsible for the production of virtual learning delivered by EY. Collaborates with other EY learning professionals to support the deployment of virtual classes, including technology set-up, understanding of class flow, facilitator preparation, managing the live classroom and compliance responsibilities, providing feedback on content and completing post-class activities to award learning credit based on regulatory standards.

Your key responsibilities

• Manage all aspects of the learning technology to deliver an exceptional experience for facilitators and learners in the virtual classroom. This includes technology set-up, consulting with facilitators to understand and document event flow (polling questions, SIM, breakouts etc) to ensure facilitators keep on track and finalizing reporting for timely and accurate credit awarding.
• Provide feedback to facilitators regarding learning content and effectiveness of activities in the virtual classroom to help with continued improvement of course delivery.
• Ability to instruct facilitators and learners on how to utilize features of the technology platform to achieve desired learning objectives.
• Responsible for the accurate awarding of credit to learners and facilitators. Must understand the regulatory impacts of all activities associated with awarding, including confirming timed agenda, validating accurate facilitators, attesting to class attendance and completing all appropriate post class procedures.
• Responsible for review and analysis of the reporting to verify the accuracy of attendance data so that credit is awarded timely and meets regulatory standards.
• Ability to think critically to address and solve for technology and compliance issues during a live event e.g. connectivity and other technology issues, delivery of content goes off track leading to potential compliance issues, all while maintaining a high level of composure and professionalism.
• Escalates complex issues to either the Sr Production Specialist and/or Production Leaders.

To qualify for this role, you must have

• 3-5 years of relevant experience
• Bachelor’s degree or equivalent experience
• Experience working in Zoom preferred.
• Consistently demonstrates a high level of attention to detail
• Ability to establish trusted relationships in a virtual environment.
• Strong organizational skills to execute the delivery of multiple classes, including during peak seasons (May – June and September – December) when classes are often in quick succession, sometimes multiple classes per day.
• Brand ambassador for learning which includes responding to questions from learners and facilitators. Should have a foundational understanding of how to access other learning at EY.
• Working knowledge of Learning Management Systems is preferred.
• Strong written and verbal skills.
• Proficient MS Office Skills with competency in the use of Excel (pivot tables, vlookups, etc.) and Teams.
• Facilitation experience preferred.

Ideally, you’ll also have

• Experience working in a highly regulated environment
• Experience in a professional services or corporate environment