Job Description

The Talent Operations Advisor II is a critical role to help drive consistency in process and experience for future associates at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive in a fast-paced environment and you are laser focused on delivering a positive pre-boarding experience.

• Serve as escalation point for level I advisors on complicated onboarding challenges or cases such as missing credentials, background consents not received, and talent acquisition team concerns.
• Support talent acquisition development initiatives by coordinating training sessions for talent acquisition partners to educate them on changes in onboarding processes.
• Use case management tool to record and resolve inquires, providing an exceptional associate-focused experience
• Report pulling on onboarding journey task completion; distilling the data to inform areas of opportunities to enhance the onboarding experience
• Serve as a primary auditor on requisitions, offers, I-9, E-Verify and onboarding journey tasks
• Serve as the primary contact for capturing work permit details, as needed
• Launch background checks manually, if needed and in partnership with background team
• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
• Maintain confidentiality of department and associate information according to established practices
• Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

Minimum Qualifications-Education and Experience:

• Associates degree in Human Resources, Business or related field or equivalent education and experience
• Minimum 2 years’ experience in Human Resources, Talent Acquisition or related field OR
• Minimum 3 years’ experience in a customer service or customer support role

Minimum Qualifications-Knowledge, Skills and Abilities

• Experience with I-9 (Required)
• Experience with E-Verify and USCIS guidelines (Required)
• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
• Strong organizational and time management skills
• Strong attention to detail
• Ability to manage expectations, process and multiple tasks simultaneously

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