Job Description

Position Summary
The TMA is an extension of the client’s GMS function and is responsible for consulting on pre-assignment relocation benefit packages with the client’s Human Resources and management teams. The TMA also acts as the main point of contact for policy exceptions and escalations. The TMA will also collaborate with SIRVA’s operations team to ensure authorization processes are completed timely and effectively.

Functions and Responsibilities
30%
Partners with client HR and line management on relocation/assignment issues impacting the employee and family. Provides assistance with managing exceptions and escalations. Remains a point of contact for addressing inquiries and offering solutions as issues arise throughout the relocation/assignment lifecycle.
25%
Assists HR and line management in determining the appropriate mobility solution/program for each relocation/assignment scenario. This may include conducting intake meetings, educating stakeholders on the end to end initiation process (eg. steps, stakeholders, systems, approval requirements, data requirements), providing policy counseling and guidance on policy selection, delivering costing analyses, researching immigration timelines/challenges, and reviewing payroll solutions.
25%
Acts as the primary point of contact for HR and line management for assistance with navigating overall process and systems. This includes fielding questions, trouble-shooting issues and developing work-arounds to expedite steps as necessary, reviewing assignment documentation such as cost projections and letters of assignment for reasonableness, monitoring approval processes, conducting pre-determination briefings and managing expectations.
20%
Partners closely with SIRVA Consultants to effectively transition new authorizations and provide guidance to them throughout the relocation/assignment lifecycle.

Qualifications and Preferred Skills
• Minimum 5 years’ experience administrating relocation policy required
• Tax experience is essential
• Domestic and International relocation counseling experience preferred
• 1-3 years’ experience in a client facing role preferred
• Ability to identify potential problems and develop creative solutions
• Excellent listening skills and consultative skills
• Strong interpersonal skills; ability to interact with individuals at various levels
• Excellent written and verbal communication skills
• Strong organizational skills, the ability to function as part of a team while acting as a self-starter
• Ability to manage deadlines, multi-task, and operate in a fast-paced environment
• Strong presentation skills, business etiquette, and phone skills
• Ability to deal with ambiguity in an effective manner
• PC proficiency – Word, Outlook, Excel, PowerPoint, and job related systems
• Strong preference for overseas work/living experience
• Strong preference for secondary language skills

Education and Certification Requirements
• High School Diploma Required
• Bachelor’s degree Preferred
• CRP and/or GMS Preferred

Sirva is a global leader in relocation and moving services, providing employee relocation solutions to corporate clients and moving services to consumers. With 69 locations serving more than 190 countries, we deliver innovative mobility solutions backed by world-class technology, industry expertise, and a trusted portfolio of brands including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage.

Whether supporting global workforce mobility or helping families move across the world, Sirva delivers exceptional experiences through personalized service, operational excellence, and a truly global network.

Why Join Sirva?
At Sirva, you'll be part of an international organization where career opportunities extend across regions and functions. We foster a collaborative culture that values innovation, growth, and employee wellbeing.
We offer:
• Competitive compensation and incentive opportunities
• Flexible hybrid work environment
• Comprehensive health and wellness benefits
• Generous paid time off and holiday benefits
• Ongoing learning and career development opportunities
• A diverse, inclusive, and globally connected workplace

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.