Job Description

Talent & Learning Operations Specialist

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The Operations Delivery Specialist role is responsible for partnering with portfolio owners to ensure the planning and flawless delivery of learning experiences and programs to employees. The role also involves working on a variety of Operations projects in support of deploying new processes, managing vendors, finances, implementing talent development programs, and participating in Talent and Development system implementations. The role applies developed subject matter knowledge to contribute to optimization of training tasks and recommend resolutions for moderately complex matters. The role collaborates with multiple stakeholders to deliver the priority T&L development strategies and programs.

Responsibilities

• Ensures flawless delivery of learning programs and development events across all T&L portfolios, including management, executive, technical, employee business and professional skills.
• Delivers moderately complex operational support to key T&L stakeholders by liaising with key program managers regarding training programs, schedules, resources required and learning event delivery.
• Partners with program managers and portfolio owners to define appropriate delivery mechanisms to ensure consistency and effectiveness of training programs and new learning initiatives.
• Partners with Program owners to implement evaluation practices to ensure tracking of performance against delivery, quality and employee experience metrics.
• Contributes to resolution of client escalations with HR functions and partners.
• Recommends solutions to problems and challenges of moderate complexity and coordinates the implementation of the course of action approved by the experienced personnel of the learning and development team.
• Applies developed subject matter knowledge to implement process improvements to the training processes and activities to optimize the customer experience globally.
• Participates in and may lead virtual teams to achieve various training program objectives and incorporate collective input.
• Maintains effective communication, education, and training strategies and partnerships with key stakeholders.
• Plays a supporting role in operational process management; including vendor management, finances, records management and business continuity.
• Learns and develops AI skills and expertise to include AI in Operations workflows

Education & Experience Recommended

• Four-year or Graduate Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 4+years of relevant work experience, preferably in training event management, logistics planning and managing multiple complex stakeholder client relationships.

Knowledge & Skills

• Strong knowledge of the people organization, key stakeholders and priorities.
• Deep understanding of the various business units and locations in the AMS
• Influencing skills to build highly collaborative working relationships with key stakeholders
• Event management and planning skills
• Experience using agile work processes
• Managing ambiguity and ability to improvise and innovate as new situations emerge.
• Problem solving and aligning others on agreed solutions
• People Data Analysis
• Advanced Microsoft SharePoint, and MS365 skills
• Project Management

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency and aptitude to learn AI tools

• Customer Centricity

The pay range for this role is $90,000 - $105,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

Health insurance

• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance

Generous time off policies, including:

• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

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The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Learning & Development

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"