Job Description

As part of our continued investment in the Talent Acquisition HUB, this role will support planned growth across South Africa as we expand our centralised model. This includes ongoing investment in new processes, technologies, and solutions, such as AI and automation, to improve efficiency, quality, and the overall hiring experience.

The role operates Monday to Friday, with flexibility required to work South African public holidays where these do not align with the markets being supported; additional time off will be provided in return. Working hours are staggered between 07:30 and 10:00 start times to align with regional hiring needs, with schedules confirmed at least four weeks in advance. This role is office-based, with five days per week at our Sea Point office.

This is an exciting time to join us as we build a more scalable, consistent, and high-performing Talent Acquisition offering to support our hotels with 40,000 hires across 56 countries in EMEA over the next two years

You will lead a team of recruiters to deliver consistent, high-quality hiring outcomes that support business performance and the Marriott service culture. Your focus is on building capability, driving accountability, and creating a high-performing, engaged TA team that delivers a reliable, professional experience to hiring managers and candidates.

The Talent Acquisition Team Manager plays a critical role in managing, coaching, and developing Talent Acquisition Coordinators and Administrators supporting non-management hiring across EMEA. You lead from the front, setting clear expectations, reinforcing standards, and creating an environment where the team can perform at a consistently high level.

You own day-to-day team performance, ensuring service delivery is consistent, efficient, and aligned to business needs. You identify risks early, take action using data and insight, and maintain strong alignment between operational delivery and stakeholder expectations.

This role requires a proven people manager with experience in Talent Acquisition or HR. You bring a structured, process-led approach and apply data to track performance, manage outcomes, and drive continuous improvement. You are comfortable operating across multiple countries and managing hiring demands in a fast-paced, service-focused environment.

International or multi-country hiring experience is advantageous, particularly within high-volume or multi-site operations.

You are accountable for team output and delivery against defined hiring metrics, including time to fill, SLA adherence, and hiring manager satisfaction.

This role requires fluency in English. Additional language skills relevant to the regions supported are preferred.

CANDIDATE PROFILE

Education

3-year degree from an accredited university in Human Resources, Business Administration, or a related field, or equivalent work experience.

Experience

• 3+ years’ experience in HR or Talent Acquisition, with at least 1 year of proven people management experience.
• Strong track record of leading, developing, and managing team performance.
• Experience supporting hiring across multiple countries or regions is preferred.
• Demonstrated experience working in a structured, process-driven environment with clear performance metrics.
• Proven ability to use data and insight to manage performance and improve outcomes.
• Experience working with senior stakeholders is preferred.
• Hospitality or multi-site industry experience is advantageous.
• Experience within an RPO or BPO environment is advantageous.
• Strong business English communication skills, both written and verbal.
• Additional language capability aligned to supported regions is preferred.

CORE WORK ACTIVITIES

Primary Responsibilities

• Lead, coach, and develop a team of 7 to 10 Talent Acquisition Coordinators and Administrators.
• Set clear expectations and hold the team accountable to defined performance standards and service levels.
• Own hiring delivery for the assigned region, ensuring consistency, quality, and timeliness.
• Track, analyse, and report on performance metrics, taking action to address gaps and improve outcomes.
• Allocate workload based on demand, complexity, and team capability.
• Partner closely with HR leaders and in-region Talent Acquisition Business Partners to align priorities and delivery plans.
• Act as the escalation point for delivery issues and stakeholder concerns.

Additional Responsibilities

• Maintain strict confidentiality of sensitive information.
• Provide clear and timely communication to stakeholders, team members, and candidates.
• Participate in key meetings to remain aligned with hiring priorities and business needs.
• Follow company policies, processes, and compliance requirements in all recruitment activities.
• Contribute to process improvements that increase efficiency, quality, and team effectiveness.

SKILLS

• Strong people leadership and coaching capability, with a focus on building high-performing teams.
• Highly process-driven with a disciplined, structured approach to delivery.
• Analytical mindset, able to interpret data and translate insight into action.
• Strong understanding of Talent Acquisition and HR practices.
• Proficient in ATS platforms and Microsoft Office.
• Clear and confident communication skills across all stakeholder levels.
• High attention to detail and commitment to accuracy.
• Strong prioritisation and organisational skills in a fast-paced environment.
• Collaborative approach, working effectively across geographies and teams.
• Proactive problem solving, with a focus on continuous improvement and service excellence.

This role will champion Marriott’s culture and values, ensuring the hiring experience reflects our commitment to putting people first.

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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.