Job Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Join our growing HR Shared Services Center in Katowice and play a key role in building and leading HR operations across European markets.

As an HR Team Leader, you will be responsible for managing a team delivering HR processes within the SSC and ensuring high-quality, efficient, and standardized service delivery. You will act as a key point of contact for stakeholders and contribute to shaping scalable HR solutions in an international environment.

Key Responsibilities

• Lead and develop a team responsible for delivering HR processes within the SSC structure
• Ensure high-quality and timely delivery of HR services in line with agreed SLAs and KPIs
• Support and coordinate the transition of HR processes from European markets into the SSC
• Act as the main point of contact for stakeholders and build strong working relationships across countries
• Drive process standardization, optimization, and continuous improvement initiatives
• Monitor team performance using HR metrics and data, and take actions to improve efficiency and quality
• Support onboarding, training, and development of team members
• Identify risks and proactively address operational challenges
• Collaborate closely with other HR functions (e.g., Talent Acquisition, HR Operations)
• Contribute to building a scalable and future-ready HR Shared Services model

Qualifications

Requirements

• Proven experience in TA, HR operations, HR Shared Services, or similar environment
• Previous experience in team leadership or coordination role
• Strong stakeholder management and communication skills
• Ability to work in a dynamic, fast-paced environment
• Strong problem-solving and process improvement mindset
• Experience with HR systems (e.g., ATS, Workday) and data-driven approach
• Fluent English

Additional Information

Our Offer:

• Real opportunity to shape and improve recruitment processes in a growing HR Shared Services Center
• Exposure to international recruitment projects across Europe and close collaboration with global stakeholders
• High level of ownership and autonomy in managing recruitment processes
• Hybrid work model
• Stable employment contract

• Development & growth:

• Access to internal and external training platforms
• Opportunity to develop within SSC structures and HR functions
• Language course subsidy

• Benefits:

• Private medical care (Medicover)
• Group insurance
• Cafeteria platform (Medicover Benefits)
• Co-financing of sport card
• Employee referral program
• Additional days off for volunteering
• Glasses subsidy

• Work environment:

• Supportive, experienced team and structured onboarding
• Office location near 3 Stawy (Katowice) + parking