Drives Operational Excellence and ensures the efficiency and effectiveness of his/her direct reports. Supervisor also resolves work performance deviation and help each team members motivated, productive and high performing. Collaborate with stakeholders to establish strong partnership and propel hiring performance.
• Plan and execute hiring strategies to hit daily targets.• Present hiring plans in leadership and business review meetings.• Collaborate with sourcing partners to ensure CPH is within target.• Drives and ensures 100% fill rate of all the ramps in the PH Hiring Calendar.• Monitor and audit the compliance rate for his/her respective site.• Collaborate with Training, Ops and Quality team about EWS (Early Warning Signs) to review the profiles of the candidates.
Education:• Completed at least 2nd year in College without back subjects.• Business Administration Course, B.S.B.A Human Resources, and B.S Psychology Graduate or any equivalent course is a plusExperience:• Minimum 2 years experienced employees specializing in volume recruiting• Preferably with Recruitment Supervisory Role in volume recruiting.Technical Skills:• Strong proficiency with MS Office and Outlook• Effective and efficient in creating/writing professional emails and/or other mode of communication• Ability to navigate video conference applications/platforms as well as calendar invites, etc.Soft Skills:• Good to excellent communication skills.• Ability to quality check, proof read, and analyze direct reports and provide solutions to concerns if necessary.• Ability to effectively communicate and execute plans and strategies involving recruitment.• Responds quickly to changes in roles, structures, processes and new platforms involving Recruitment and can work under pressure/with minimum supervision.
REPORTING RELATIONSHIPReporting to: Recruitment ManagerDirect Reports: Recruitment Associate, Recruitment Specialist
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
