Job Description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support the Talent Acquisition (TA) Operations function by contributing to the development and implementation of policies, programs, and practices. They act as a subject matter expert (SME) and includes mentoring new TA Onboarding Specialists, providing process initiatives, and administering various People employee programs to meet organizational needs. Additionally, the role involves daily activities within the TA Operations delivery, covering end-to-end pre-boarding and hiring execution, with focus on offer letter initiation, background check coordination, and hiring administration. This role serves as the critical link between final interview completion and the employee’s first day, ensuring accuracy, compliance, and a positive candidate experience.

Responsibilities :

• Drafting, reviewing, and sending official employment agreements, ensuring accuracy in salary, start date, and terms.

• Initiating, monitoring, and following up on background verifications (criminal, employment, education) and drug screenings to ensure timely clearance.

• Ensuring all pre-employment activities comply with regulations such as FCRA, EEOC, and data privacy standards.

• Handling employee record creation, processing internal movements, and ensuring Right to Work is verified and completed.

• Acting as the main point of contact to resolve queries, address concerns, and guide candidates through the "pre-boarding" process to prevent fallouts.

• Collaborating with recruiters, hiring managers, IT, and external vendors to facilitate smooth onboarding.

• Managing complex onboarding cases, handling red flags in background checks, and resolving high-level inquiries.

• Proactively identifying gaps in the onboarding workflow and implementing improvements to increase efficiency and candidate satisfaction.

• Supporting and mentoring junior onboarding team members or specialists.

• Collating and auditing data entered by junior staff to ensure integrity in Applicant Tracking Systems (ATS) and HRIS.

Work Experience

Necessary Work Experience includes:

• 2-4+ years in HR onboarding, talent acquisition support, recruitment administration or HR service delivery roles.

Preferred Work Experience includes:

• Increasing level of responsibility in a shared services or call centre environment

• Policy administration experience.

• Experience in shared services or RPO/BPO industry with shifting schedules.

Qualifications :

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Communication: Excellent verbal and written skills to guide candidates and liaise with stakeholders.
• Process‑Oriented: Strong adherence to defined workflows to ensure consistency, accuracy, and timely execution.
• Detail‑Oriented: High attention to detail across offer documentation, background checks, and hiring records.
• Stakeholder Engagement: Proven ability to build trusted relationships with stakeholders through clear, proactive, and solution‑focused engagement.

• Third‑Party Vendor Management: Experience working with external vendors to drive accountability, governance alignment and service delivery.
• Technical Proficiency: Comfortable working with Applicant Tracking Systems (ATS) and People Information Systems (HRIS).
• Service‑Oriented Mindset: Demonstrated commitment to delivering a seamless, professional and welcoming experience for new hires.
• Coaching Mindset: Ability to guide without dictating, while focusing on the mentee’s evolving needs.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only: Travel frequency :

Infrequent (approximately 1-4 trips annually)

US Only: Physical demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Critical Thinking, Intentional collaboration, Managing performance

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.