Job Description

What You Can Expect

You will optimize recruiting systems and workflows to improve how we hire. Partnering cross-functionally, you'll solve operational challenges and deliver scalable improvements. Your work directly impacts recruiter productivity and candidate experience.

About the Team

We build the infrastructure and processes that power hiring at scale. Our team partners across TA to standardize, automate, and continuously improve. We exist to make recruiting seamless and effective globally.

Responsibilities

• Troubleshooting and resolving TA system issues across recruiting workflows, escalating complex problems to vendors or integrations teams as needed.
• Driving operational improvement projects that increase automation, scalability, and user experience across the recruiting ecosystem.
• Coordinating system testing for updates and new features, validating workflows, and ensuring changes align with business requirements.
• Creating and maintaining process documentation, job aids, and training materials that reduce support volume and enable new team members.
• Analysing support trends and operational data to surface insights and recommend process improvements to leadership.

What We're Looking For

• Bring 2+ years of experience in Talent Acquisition Operations or a similar recruiting operations role.
• Demonstrate hands-on experience supporting an ATS (e.g., Workday), including workflow configuration and troubleshooting.
• Show a track record of contributing to TA operations projects such as process improvements, system implementations, or workflow optimization.
• Apply strong documentation and process-mapping skills to create clear, usable resources.
• Translate operational data into actionable insights that drive continuous improvement.
• Communicate effectively with cross-functional stakeholders including recruiters, coordinators, and vendors.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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