Job Description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support the Talent Acquisition (TA) Operations function through accurate and timely execution of pre boarding and hiring activities. The role is responsible for operational delivery across offer management, background checks, and hiring administration. Acting as the critical link between final interview completion and an employee’s first day, this role ensures compliance, data accuracy, and a positive candidate experience throughout the hiring lifecycle.

Responsibilities:

• Manages end-to-end offer letter initiation, documentation completion and hiring administration in line with approved terms, timelines and compliance requirements.

• Coordinates background checks and pre-employment requirements, ensuring candidate consent, regulatory compliance, timely follow-ups and review results for red flags for escalation to hiring managers or People partners.

• Acts as the primary point of contact for candidates throughout pre-boarding such as liaising of queries related to offers, benefits and start dates with the recruiter and/or hiring manager.

• Ensures all pre-employment screenings (e.g., drug tests) are completed and proceed with the hiring process in the ATS and the HRIS.

• Coordinates with IT and the hiring manager to ensure equipment and access permissions are ready for the first day.

Work Experience: Necessary Work Experience includes:

• Some relevant work experience in HR onboarding, talent acquisition support, recruitment administration or HR service delivery roles.

Preferred Work Experience includes:

• Increasing level of responsibility in a shared services or call centre environment.

• Policy administration experience.

• Experience in shared services or RPO/BPO industry with shifting schedules.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Strong verbal and written communication skills to support candidate and stakeholder interactions.
• Ability to follow defined workflows and procedures to ensure consistency and accuracy.
• High attention to details across offer documentation, background check, and hiring records.
• Ability to work effectively with recruiters, hiring managers, and external vendors.
• Comfortable working with ATS and HR systems.
• Service‑oriented mindset with a focus on delivering a positive candidate experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only: Travel frequency:

Infrequent (approximately 1-4 trips annually)

US Only: Physical demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Applicant Tracking Systems (ATS), Candidate Experience, Candidate Tracking, Critical Thinking, Customer Service, Documentations, Human Resource Information Systems (HRIS), Intentional collaboration, Interview Coordination, Managing performance, Onboarding, Process Improvements, Recruitment Operations, Relationship Building, Talent Acquisition

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.