Job Description

About Us

iCrossing is a Hearst-backed marketing and technology partner built for how brands grow today. As outcomes architects, we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.

Our work is grounded in data-backed strategy, modern digital visibility, and connected execution. We help brands perform now while transforming for what’s next, designing the platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.

At iCrossing, you’ll work with teams across marketing, technology, and experience to solve complex client challenges with strategic breadth and executional depth. As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.

About This Job

Talent Acquisition is central to how iCrossing builds the capabilities, teams, and leadership needed to grow. We are building teams of people who combine deep craft expertise with commercial judgment, client empathy, cross-functional collaboration, practical AI fluency, and ownership for measurable outcomes.

The Talent Acquisition Manager will lead full-cycle recruiting across strategy, engagement leadership, engineering, content, experience design, data and AI, performance marketing, and corporate functions. Reporting to the HR Director, this person will help define what strong talent looks like, identify candidates from both expected and adjacent markets, and create selection processes that distinguish polished interviewers from people who can solve problems, build solutions, and deliver results.

This role is based in New York, NY and requires on-site attendance a minimum of two days per week. Our in-office policy is currently on Tuesday and Wednesday with additional days where required.

Essential Job Duties

• Own the delivery of full-cycle recruiting, from intake to onboarding across strategy, engagement leadership, engineering, content, experience design, data and AI, performance marketing, and corporate functions.
• Partner with hiring managers and leaders to translate business needs into outcomes and evidence-based candidate personas, sourcing strategies, adjacent market mapping, assessment criteria, and candidate propositions.
• Build proactive pipelines by developing sourcing strategies for passive and underrepresented talent, maintain relationships and create reusable talent communities around priority capabilities.
• Design recruiter screens, interview plans, scorecards, work samples, and feedback practices that allow hiring teams to evaluate candidates consistently against the outcomes of the role. Synthesize and coordinate interview feedback.
• Create pre-boarding packages, send and track offers, initiate and monitor background screenings, resolve or escalate verification issues, and ensure candidates are cleared before starting.
• Create a high-quality candidate experience through thoughtful touchpoints, relaying feedback in a timely manner, and reviewing feedback (1:1 feedback, surveys, Glassdoor) to make improvements.
• Provide talent advisory to leaders and hiring managers. Challenge approaches that may narrow the candidate pool, steer stakeholders and interviewers to consensus, guide hiring teams on connecting staffing to client outcomes and provide market intelligence that evolves our talent, location, compensation strategies
• Continuously improve the function by tracking recruiting outcomes, identifying recurring obstacles, and iterating on processes based on search results, hiring quality, stakeholder feedback, and new-hire experience.
• Contribute to other iCrossing and/or Hearst projects, programs and initiatives as needed.

Minimum Qualifications

• 4+ years of in-house full-cycle recruiting experience, including in-house experience and direct ownership of professional, technical, or client-facing searches.
• Current working knowledge of recruiting across at least two of the following areas: strategy or consulting, client or engagement leadership, engineering or digital platforms, content, experience design, data or AI, media or performance marketing.
• Demonstrated success sourcing passive candidates for specialized or difficult-to-fill roles
• Strong proficiency in LinkedIn Recruiter and a full-suite applicant tracking system (ATS).
• Working knowledge of laws and regulations governing interviewing, selection, candidate privacy, and fair hiring practices.
• Bachelor’s degree or four years of additional equivalent professional experience.

Preferred Qualifications

• Experience recruiting in a professional services firm, consultancy, product, technology, digital transformation, or similarly multidisciplinary environment.
• Experience with Oracle, Greenhouse, and HireRight, including relevant screening and data-handling requirements.
• Experience in another people discipline such as HR business partnering, talent management, learning and development, workforce planning, or HR operations.
• Experience using talent-market data, recruiting analytics, AI-assisted research, or workflow automation to improve search effectiveness.

Successful Behaviors

• You translate the business need, client context, and intended role outcomes into a clear success profile before launching a search. You measure progress by hiring outcomes and decision quality, not recruiting activity alone.
• You clarify ambiguous needs, diagnose constraints, weigh evidence and tradeoffs, and recommend a path forward. You challenge unrealistic profiles, inconsistent evaluations, and unsupported decisions with evidence, and avoid raising concerns without a plan.
• You own the recruiting outcome from intake through a cleared, ready-to-start hire. You keep work moving, make ownership and next steps explicit, surface risks early, close loops across handoffs, and apply lessons from each search and early new-hire feedback. You are invested in the success of the new hire and the business after they start.
• You proactively align hiring managers, interviewers, candidates, Hearst, HR Operations, vendors, and leaders around solving problems, making decisions, progressing requests. You anticipate handoff gaps, resolve friction, and turn complex or conflicting input into a focused recommendation.
• You use data, AI, and automation to improve sourcing, research, market mapping, assessment, reporting, and recruiting operations. You validate outputs, protect confidential information, and apply human judgment where it matters.
• You evaluate talent based on the ability to strengthen client trust, solution quality, delivery performance, and growth. You recognize capability, adaptability, and operating ability beyond familiar titles, credentials, company names, or presentation polish.

For New York City,  the estimated salary range for this position is between $133,000 and $168,000. The range for the position in other geographies may vary based on market differences.  The actual compensation will be determined based on experience and other factors permitted by law.  

We also offer a competitive benefits package that includes:

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• Paid holidays, vacation, and sick time
• Parental Leave
• Employee assistance program and other company benefits.