Job Purpose and Summary

This position is responsible for the oversight and management of a major Human Resources (HR) division for the Pennsylvania Turnpike Commission (PTC). HR divisions typically include more than one area, or an area of high complexity that has substantial impact across the PTC. Work at this level is distinguished from the lower-level manager based on the complexity and variety of programs assigned. Work is performed with considerable independence, but subject to review by a director/department head for program effectiveness and conformance with established goals, objectives, and policies. Supervision is exercised over professional HR staff.

Essential Functions & Responsibilities

Manages, plans, and organizes one or more major HR divisions including supervision, performance management, delegation of work assignments, and review of work product.

Manages the development, implementation, and administration of multiple HR programs and projects. Establishes program goals and objectives.

Manages the development, implementation, and administration of policies and procedures for assigned area(s). Interprets and ensures compliance, and that communication/implementation is carried out adequately.

Responsible for internal and external HR communication, training, and networking for assigned program area(s). Ensures appropriate assistance is provided to as needed. Analyzes employee issues to provide guidance in resolving complex or sensitive issues.

Serves as a customer service leader and maintains effective working relationships with internal and external customers.

Serves as the HR Project Lead for all stages of the design and implementation of new/enhanced HRIS and interfaces for the effective management of assigned programs.

Responsible for, and participates in, ongoing HRIS maintenance, security access, changes, and configuration.

Leads the Request for Proposal (RFP) and Request for Quotation (RFQ) processes for the development and implementation of contracts for associated programs and consultants. Maintains professional relationships with external representatives.

Reviews and analyzes work to ensure accuracy and completeness of narrative reports, correspondence, and other documentation prior to submission. Manages audits of assigned program(s).

Participates in the development and implementation of assigned sections of the strategic/business plan and division budget. Partners with upper management to ensure strategic HR goals are aligned with business initiatives.

Reviews executive and Commission approvals and ensures staff have taken the appropriate actions to implement.

Manages the review and analysis of requests/projects, program expansions, requests from leadership, committee/streamlining requests, and negotiation changes. Determines strategies and manages the coordination of requests/projects between the functional terms. Determines the most appropriate way to incorporate and streamline new business processes.

Reviews and analyzes trends, market data, and legal changes to develop and implement retention strategies.

Liaison with executive staff, managers, department heads, and other staff. Provides guidance and keeps managers informed regarding program areas and the status of applicable changes.

Represents the PTC at designated meetings, trainings, seminars, and other events. Actively participates and encourages participation in taskforce initiatives and other PTC committees.

Determines record retention guidelines and ensures program records are maintained properly for internal, legal, and governmental reporting.

Ensures information/issues are handled confidentially and appropriately. Implements procedures for handling similarly situated incidents in the future.

Uses situation awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Ten (10) years of experience in Human Resources;

OR

Six (6)) years of experience in Human Resources AND a bachelor’s degree in human resources or related field.

Equivalent combination of education and/or experience may be accepted.

Two (2) of the years of experience must be in a supervisory or project lead role capacity.

Experience working with HRIS is preferred.

LABOR RELATIONS and SAFETY Divisions Only:

In addition to the general Qualifications listed above, must possess a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires some travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.