Job Description

Talent Acquisition Manager - Mexico Operations

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Talent Acquisition Manager and contribute your expertise in a role where your impact truly matters!

The Talent Acquisition Manager serves as the subject-matter expert for full-cycle talent acquisition for staff and non-staff contact center and back-office roles in our Mexico Operations, driving a strong recruitment environment that supports new-hire retention. Partners with internal and external stakeholders to understand evolving business needs and develop strategies that support current and future talent demands.

Primary Responsibilities:

• Provides leadership and vision to the Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.

• Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness.

• Responsible for the coordination of Talent Acquisition at multiple locations in our Mexico Operations.

• Audits site TA teams to ensure compliance with Corporate initiatives, policies and procedures

• In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth.

• Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates

Requirements

• Bachelor’s degree in HR Management, Business Administration, or related field

• At least 7 years of demonstrated progressive responsibility in Talent Acquisition

• At least 5 years of experience in a talent acquisition management or supervisory position

• Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies

• Previous recruitment experience in a Contact Center environment required

• Bilingual in English and Spanish required

Benefits

• All benefits required by law
• Life insurance
• Savings plan
• Paid training