Job Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.

We are placing a Talent Acquisition Coordinator on behalf of our US-based client operating within the Applied Behaviour Analysis (ABA) space, providing therapy services to children with autism and other neurodiverse diagnoses across multiple locations.

This is a high-volume recruitment role focused on sourcing, screening, and onboarding ABA Therapists (RBTs). You will be embedded within the client's operations, playing a key role in ensuring a consistent pipeline of suitable candidates to support ongoing service delivery.

The philosophy of this role is not about screening people out — it is about identifying candidates with the potential to be developed into great therapists, even if they are not fully there yet. If a candidate has the right qualities, the client has a training programme to get them ready.

This is not a commission-based role.

The Talent Acquisition Coordinator will be responsible for end-to-end, high-volume candidate sourcing, screening, and onboarding specifically for ABA therapist roles. You will target approximately 10 hires per week, reviewing 50+ resumes to get there.

You will identify candidates from diverse backgrounds such as education, psychology, childcare, and related fields, assessing their suitability and potential to work with children with special needs. Candidates without formal ABA experience may be pipelined into the client's 40-hour training programme where appropriate — identifying that potential is a core part of the role.

This role requires strong phone-based communication skills, speed and proactivity in outreach, real-time note-taking discipline, and the ability to manage a large, fast-moving candidate pipeline simultaneously.

PLEASE NOTE:

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST ( 15:00 PM – 00:00 AM South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company).
• You will be required to workon both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Job Responsibilities (but not limited to):

Talent Sourcing & Outreach

• Conduct high-volume outreach primarily via Indeed, with LinkedIn as a secondary sourcing channel
• Proactively reach out to candidates — do not rely on inbound applications alone
• Engage with candidates from relevant backgrounds (e.g., teachers, psychology students, caregivers, nannies)
• Maintain a consistent pipeline of qualified candidates, understanding that high drop-off rates are a reality of this market and that volume is the answer

Screening & Interviews

• Conduct structured 30-minute phone-based screening interviews to assess candidate suitability
• Assess candidates against three core criteria: ability to pair with and engage children, consistency and reliability, and the capacity to absorb ABA concepts within approximately six weeks
• Keep an open-minded, development-oriented approach — assess potential, not just current experience
• Evaluate key behavioural traits such as patience, communication, and reliability
• Represent the client warmly and compellingly on every call — there is a genuine sales element to this role

Interview Reporting

• Take detailed, real-time notes during every interview — not after

• Compile structured interview summaries and candidate evaluations
• Submit reports to the hiring manager to support hiring decisions

Pipeline & CRM Management

• Track candidates from sourcing through to placement using the client's phone and HR systems
• Use Microsoft Bookings to schedule candidates into training sessions
• Manage follow-ups proactively to minimise candidate drop-off at every stage of the funnel

Onboarding & Administration

• Coordinate offer processes, including contract distribution via the client's HR platform ( Momentium)
• Enrol suitable candidates without formal ABA experience into the client's 40-hour certification training programme
• Liaise with training teams and follow up on candidate progress
• Ensure all onboarding documentation is completed accurately and timeously on Momentium
• Hand candidate files over to the scheduling team once candidates are active and ready for sessions

Brand Representation

• Maintain a professional and engaging candidate experience throughout the recruitment process
• Represent the client's brand effectively to attract and retain top talent

Requirements

Industry Experience:

• Proven experience in recruitment, talent acquisition, or high-volume hiring
• Demonstrated ability to manage 50+ candidate profiles simultaneously across different pipeline stages
• Experience sourcing and managing candidates via Indeed or similar job boards
• Exposure to healthcare, education, childcare, or behavioural health environments is advantageous
• A genuine personal interest in or connection to disability support, special needs, or child welfare is highly valued

Soft Skills:

• Strong phone-based communication skills — able to build rapport quickly and form accurate judgements within a 30-minute call
• Speed and proactivity — the ability to move quickly and be first to reach strong candidates is a competitive advantage in this market
• Resilience and consistency in the face of high candidate drop-off rates
• Real-time note-taking discipline and a high standard of detail in candidate reporting
• Open-minded, development-oriented approach to candidate assessment
• Strong organisational and coordination abilities

Technical Skills:

• Proficient in MS Office and general computer systems
• Experience with ATS platforms, HR onboarding platforms, or scheduling tools (e.g. Microsoft Bookings) is beneficial
• Comfortable using communication tools such as Zoom, Microsoft Teams, email, and SMS platforms
• Familiarity with Indeed as a sourcing and pipeline management tool is an advantage

If you are not contacted within 14 working days, please consider your application unsuccessful.