About NPS
As one of AFR’s Top 100 Fastest Growing Companies and a dual winner of the Victorian Training Awards for Apprenticeship Development (2022 & 2023), New Plumbing Solutions (NPS) is continuing to grow nationally across plumbing, maintenance, civil, water operations and digital metering services.
From humble beginnings, NPS has grown into a national business with approximately 300 employees supporting industry, government and water authorities across Australia.
At NPS, our people and culture are a key part of our success. We are progressive, responsive, play as a team and genuinely give a sh*t about our people, customers and communities.
About the Role
We are looking for an experienced and commercially minded Talent Acquisition Business Partner to join our growing People team based in Northcote.
This is not a traditional recruiter role. This position plays a critical role in supporting mobilisation, workforce scalability and operational growth across NPS.
Partnering closely with operational leaders, you will lead end-to-end recruitment across both blue-collar and white-collar workforces while helping shape talent pipelines, workforce planning and hiring capability as the business continues to expand nationally.
You will thrive in a fast-paced, evolving environment where priorities shift quickly and where your ability to balance speed, quality and operational outcomes will make a real impact.
What You’ll Be Doing
The day-to-day focus of the role is supporting the attraction, screening and shortlisting of high-quality talent across our operational and field-based workforce.
You will leverage multiple sourcing channels, proactive talent approaches and AI-enabled recruitment technology to support efficient high-volume screening, while still maintaining a strong human-centred candidate experience throughout the process.
This role requires strong judgement, relationship-building and stakeholder engagement skills, including directly engaging candidates to assess alignment, capability and cultural fit for NPS.
Employee referrals continue to be a strong source of talent for NPS, reflecting our growing employer brand and reputation in the market.
You will also:
About You
You are a proactive and adaptable Talent professional who enjoys partnering closely with the business and operating in high-growth environments.
You are responsive, open and honest in your communication and understand the importance of excellent service delivery.
You will ideally bring:
Most importantly, you genuinely care about people, candidate experience and building strong teams.
Why Join NPS?
NPS is proud of our culture and values. In 2025, we achieved a 90% employee engagement score, with our people telling us they stay because of the supportive teams they work with and the strong sense of connection across the business.
We value our people and celebrate them often — through our Employee of the Month awards, regular newsletter shout-outs, and toolbox talks that bring our field teams together (yes, with breakfast provided!).
Our goal is to make sure every team member feels supported, connected and safe. You will join a team who genuinely cares about each other and supports each other.
We lead with high trust and autonomy but provide the guidance, direction and support along the way.
Your work will be recognised and appreciated at all levels of the organisation. You will be able to add value and have a huge amount of impact on shaping NPS into the future.
What else?
If you are looking for an opportunity to make an impact in a growing business where no two days are the same, we’d love to hear from you.
NPS is committed to equal employment opportunities and embraces diversity because it makes us stronger. We welcome applicants from all backgrounds and encourage women to apply.
We do use AI Two Way Interviews as part of the hiring process; however, we do have multiple human touch points throughout.
If this sounds like the opportunity for you, visit www.newplumbing.com.au to learn more about us or simply click Apply.
Established in 2009, NPS provides high quality, safety-first plumbing maintenance and civil works for water and sewage to government and commercial customers.
NPS operates as a structure with four divisions – Plumbing Maintenance Services and Water & Sewer Civil Services, Gippsland Water and Metering & Plumbing services.
Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our visibility and the way we conduct ourselves in the community reflects on the reputation of our customers. We can guarantee our trade’s team display the utmost professionalism while delivering high quality plumbing services.
Customer first approach
With our ‘customer first approach’ we are committed to ensuring the highest quality customer experience is achieved. We will have the most experienced and competent field personnel on the job, fully trained to exceptionally represent our client’s brand in the field.
Communication and Customer Service are paramount to the success of any contract. Along with high attention to detail, we are organised, efficient, reliable and flexible in both the delivery of services and the management of our contracts.
Industry leading innovation
NPS considers itself at the forefront of innovation in the industry from its onsite practices to operations and management. At the core is our Integrated Job Management, Scheduling, Asset Management and Inventory Management system – AroFlo.
