Job Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Objectives

• Responsible for recruitment service delivery (including administrative tasks) for Australia, China, Hong Kong, New Zealand or Taiwan.
• Work with manager to manage customers’ expectations, drive process standardization, harmonization, and process improvements through resolution of operational related issues and enquiries.

Main Tasks

• Ensure the end-to-end recruitment service deliverables in scopes are meeting agreed service level agreement.
• Handle complex or critical operation issue or cases, work with relevant parties for resolution, manage the issues' escalation when necessary in timely manner.
• Collaborate with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer services by handling all customer requests in a professional manner to resolve operational issues.
• Actively work with team member to identify improvement areas on daily operational processes, support and participate to implement these Improvement initiatives which brings impact to the operation's productivity, efficiency, standardization and harmonization.

Job Requirements

• Minimum graduate with a Bachelor’s degree.
• With at least 2 years working experience in similar function
• Preferably experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft).
• Proficient in speaking, reading, and writing Mandarin at a native or advanced level.
• Preferable fluent in spoken and written English.
• Experience working in large, diverse teams and able to communicate with different levels.
• Understanding of HR principles/Employment Laws.
• Functional knowledge and skills in using Microsoft applications, i.e. Words, Excel, PowerPoint.