Job Description

About the Opportunity

As a member of the Discova Tailormade Support team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s product offerings and destinations. You will be customer obsessed and deliver a consistent high service both during and post-sale. You will be a key part in supporting our Tailormade Experts and achieving our business goals.

You will have an eye for detail and go above and beyond to deliver a high level of customer service to our partners so they come back to us time and time again.

Your main responsibilities are:

• Support Tailor-made team in reviewing new enquiries and respond as necessary to qualify and get more information if necessary.
• Coordinate with clients to understand their travel requirements.
• Maintain accurate records of customer interactions and transactions.
• Update and manage client databases.
• Provide exceptional customer service and address client inquiries.
• Assist in preparing sales reports and presentations.
• Participate in ongoing trainings to learn about product updates, destination news, supplier news, and other Sales Support sessions
• Stay informed of industry trends, customer habits and interests, destination and supplier news, and other topics that will help confirm sales.
• Working closely with Tailormade Experts to grow destination knowledge.

About you

The Essentials:

• Final year students or fresh graduate with degree in Travel/Tourism; or in Sales, Marketing, Business,…
• Fluent in English language (both speaking and writing)
• Travel industry course and/or experience within travel industry is a preference.
• Technology and working with software/ web applications are plus.
• Be able to work full time.

The Attributes:

• Ability to work independently or in a team environment;
• Adaptable and able to work with changing priorities;
• Humble, enthusiastic, supportive, detailed;
• Eagerness to learn and adapt in a fast-paced environment.
• Excellent MS Office skills, especially Excel, Word
• Excellent time/priority management skills with good attention to detail.
• Good communication and interpersonal skills, with the ability to effectively engage with both internal and external stakeholders.

What You Will Enjoy

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

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