Job Description

Tailor

Location: CHANEL Harrods

Contract: Permanent, Full-time

YOUR ROLE @CHANEL  

At CHANEL, fashion is not only our heritage- it’s our ongoing story. As a Tailor, you will be a guardian of the CHANEL silhouette and a creator of memorable experiences for every client. With a passion for craftsmanship and a deep understanding of style, you will bring each garment to life, ensuring it fits perfectly and reflects the timeless elegance of the House.

WHAT IMPACT YOU CREATE AT CHANEL 

Combining technical mastery with client-centric service, you will:

• Ensure each garment is impeccably tailored to the client’s measurements, upholding the creative intent of the Studio and the highest standards of the House.

• Act as an ambassador of CHANEL’s style and values, delivering a unique, personalized experience and helping each client feel their most confident.

• Collaborate closely with Fashion Advisor during the Ready-to-Wear sales ceremony, providing expert advice and recommendations.

• Foster lasting relationships with clients through attentive, empathetic service and expert guidance on garment care and maintenance.

Key Responsibilities

Creator of the CHANEL Experience

• Collaborate with Fashion Advisors during fittings to ensure a seamless, luxury client journey.

• Take precise measurements, pin garments, and recommend alterations in keeping with CHANEL’s codes and the spirit of each collection.

• Participate in and lead fittings, offering expert guidance with warmth and professionalism.

• Prepare garments for final fitting and ensure timely, immaculate delivery to clients.

Craftsmanship & Technical Excellence

• Conduct meticulous alterations and repairs on both simple and structured pieces, ensuring invisible, precise results.

• Thoroughly assess each garment, identify necessary adjustments, and execute alterations without compromising design integrity.

• Maintain up-to-date knowledge of fabrics, construction techniques, and the latest collection guidelines.

• Perform rigorous quality checks, guaranteeing precision, cleanliness, and craftsmanship.

Operational Efficiency

• Maintain a clean, organized, and fully equipped tailor shop, ensuring tools and supplies are in optimal condition.

• Record and track all alteration activities using CHANEL’s after-sales platforms and procedures.

• Coordinate alteration workflow, manage timelines, and communicate clearly with boutique staff and management.

• Participate in morning briefs to share expertise and collection-specific information.

Team & Brand Contribution

• Demonstrate agility and flexibility to support boutique needs, especially during peak periods (Fashion Week, sales, etc.).

• Contribute to the smooth running of the alteration service, assisting with inventory and supply management.

• Exhibit strong team spirit, collaborating with colleagues and seeking managerial support as needed.

• Uphold CHANEL’s standards of punctuality, professionalism, and personal presentation.

WHAT YOU WILL BRING TO THE ROLE 

• Proven expertise as a tailor, with a minimum of 5 years’ experience in luxury fashion.

• Deep knowledge of fabrics, garment construction, and design principles.

• Technical mastery in operating sewing machines and overlockers with precision.

• Exceptional craftsmanship, showcasing outstanding sewing and finishing skills.

• Impeccable attention to detail and strong hand-eye coordination to achieve flawless results.

• Organizational excellence, with the ability to manage time effectively and solve problems creatively.

• Strong communication skills to collaborate seamlessly with clients and colleagues.

• Commitment to exceptional service, ensuring every client experience reflects CHANEL’s standards of luxury.

YOU ARE ENERGISED BY 

• Delivery of excellence in an environment that places long term success of CHANEL and its people at the forefront

• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL

• An environment to express both your curiosity and capability, where individual learning styles are embraced, with the aim of creating sustainable long term personal and professional growth

• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

BENEFITS AT CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:    

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories    

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more 

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    

• Platforms: Multiple Platforms to support across Wellbeing     

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales    

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones    

*Benefits are eligibility dependant and subject to change at any time     

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.