Job Description

Tactical Security Officer - Banking

ABOUT WILSON:

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions, and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

• Location: Newcastle, NSW.
• Full Time & Casual opportunities available
• Shifts: Monday – Friday
• 8-hour shifts available
• SSIA level 5 plus allowance per shift

We are seeking experienced and proactive Tactical Security Guards to support retail banking branches across the network. This role is fast-paced and highly customer-focused, requiring guards who are confident, professional, and able to maintain a strong security presence while supporting frontline banking teams.

The Tactical Guard team provides rapid deployment coverage to branches experiencing increased activity, operational challenges, behavioural risks, or security incidents. You will play a key role in ensuring staff safety, protecting assets, and delivering a positive customer experience.

DUTIES & RESPONSIBILITIES:

• Provide a visible, professional security presence within retail banking branches.
• Identify, assess, and respond to disruptive or threatening behaviour.
• Support staff during high-risk situations, cash movements, opening/closing procedures, and busy trading periods.
• Perform proactive patrols, safety checks, and risk observations.
• Quickly respond to operational requests from branch managers or security operations teams.
• Engage positively with customers, maintaining a calm and supportive approach.
• Assist with emergency responses, evacuations, and incident containment.
• Complete accurate, detailed incident and shift reports.
• Ensure compliance with all banking security protocols and legal requirements.

WHO WE ARE LOOKING FOR:

• Current NSW Security Licence (1A minimum).
• Prior experience in retail, tactical, or high-risk security roles (banking experience an advantage).
• Strong conflict resolution, de-escalation, and communication skills.
• High level of situational awareness and ability to remain composed under pressure.
• Professional appearance and customer-service mindset.
• Ability to work independently and adapt quickly to different environments.
• Current First Aid Certificate (HLTAID011 or equivalent).
• Driver’s licence preferred for multi-site deployment.

What We Offer

• Competitive rates (including penalties & allowances).
• Consistent work across a large branch network.
• Opportunities for career progression in corporate and tactical security streams.
• Supportive, safety‑driven leadership team.
• Training, uniform, and onboarding provided.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognised by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence 410462152