Job Description

Deal Yourself a New Career: On-the-Spot Interviews for Our FREE Dealer School!

Are you ready to jump start a rewarding career in the exciting gaming industry?

Join our next Dealer School Certification Program
TUESDAY, MARCH 3, 2026
10 AM TO 4 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

Don’t just watch the action—direct it. Whether you’re a pro or a newcomer with a management background, we offer the FREE Training you need to succeed. Bring your resume and your "A-game" to our February fair!

Our casino is looking for the next generation of floor leaders! This February, we are hosting a Table Games Job Fair specifically to scout talent for our Table Games Supervisor Training Program. Whether you are a seasoned dealer ready for a promotion or a natural leader looking to break into the gaming industry, we have a seat for you.

From Trainee to Leader in 4 Weeks

We don't just hire supervisors; we build them. Our intensive 4-week training program is designed to transform high-potential candidates into confident Floor Supervisors. You’ll master:

• Game Protection: Learn the secrets to maintaining game integrity.
• Player Tracking: Master the art of managing guest ratings and loyalty.
• Conflict Resolution: Become an expert at handling high-stakes situations with poise.
• Team Leadership: Learn how to manage a crew of dealers to ensure a smooth, exciting pit.

Job Functions:

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Must respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Performs other duties as assigned.

Job Requirements:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts