Job Description

The Games Supervisor in Table Games supervises the assigned table games staff and ensures smooth operation, ensures established policies and procedures are followed by the Games Department personnel.

• Responsible for interviewing, training, and selecting employees for the department

• Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.

• Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.

• Respond to and handle employee complaints (grievances) in a timely and efficient manner.

• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.

• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

• Responsible for monitoring legal compliance with federal, state and gaming laws.

• Schedules and places personnel, utilizing the tools and equipment available.

• Supervises the opening and closing procedures of assigned table games.

• Ensures smooth department operation in compliance with established policies and procedures.

• Oversee all action in assigned area; report any outstanding or irregular play to Casino Operations Manager.

• Settles disputes arising from guest complaints.

• Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained by all Games personnel in an assigned area.

• Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Shift Manager.

• Assists with the monitoring and administration of special promotions and programs.

• Develop new gaming guests through contacts and provides the appropriate services and assistance for these new guests.

• Recommends guest complimentary service of room, food and beverage.

• Recommend changes in the department including hiring, promotion, demotion, and termination. Recommend wage and salary changes for assigned personnel within established limits.

• Adheres to regulatory, departmental and company policies.

• Responsible for casino operations on an assigned shift.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

• Other duties as assigned.

• High school diploma, G.E.D. is required.

• Must possess strong supervisory and leadership skills.

• Must have knowledge in craps.

• Minimum 1-2 years’ previous experience in Table Games is preferred.

• Six months’ previous supervisory experience required.

• Must project professionalism and possess excellent verbal and written communication skills.

• Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Table Games required.

• Demonstrated ability to get along with co-workers and work as a team across departments and levels of management.

• Must be flexible and able to work all shifts as needed.

• Present a well-groomed appearance and be energetic and outgoing.

• Have a basic knowledge of other games and services offered at the casino.

• Must be able to read, write, speak and understand English.

• Must be able to maneuver to all areas of the casino.

• Must be able to lift up to 40 pounds.

• Must be willing to assist in keeping the casino clean.

• Must be willing to approach and converse with strangers.

• Must be able to bend, reach, kneel, twist and grip items.

• Must be able to walk and be on foot for long periods of time.

• Must have sense of urgency and keep up with fast-paced business practices.

• Must be able to work calmly and professionally in stressful situations.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

• Must be able to respond to visual and aural cues.