Job Description

Responsibilities:

• Knows and abides by Hard Rocks policies, procedures, internal controls and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations.
• Maintains & updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission regarding table game operations.
• Completes table fills, credits and markers and comps.
• Verifies and approves guest transactions while having a thorough knowledge of title 31.
• Safeguards the company's assets assigned.
• Ensures all scheduled tables are manned and ready at the beginning of the shift.
• Assists in coaching, evaluating, counseling and rewarding Hard Rockers while maintaining efficient personnel records.
• Supervises games ensuring dealers are following Hard Rock policy and procedures.
• Promotes safety awareness to minimize work related injuries.
• Enrolls new guests in the Encore players club.
• Maintains complete knowledge of comp. procedures as well as the ability to evaluate guests, ensuring that qualified quests are taken care of through the complementary process.
• Resolves guest & Hard Rocker issues/disputes.
• Adheres to department and property policies and procedures.
• Maintains knowledge of property information & memorabilia.

Competencies:

• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work a flexible schedule.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly, concisely, and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.