Responsible for the day to dayoperationandconduct of Table Gamesfor the assigned shift byfederal, state, andlocalgamingregulations, aswellascompanypolicies, procedures, andinternalcontrols

HOW YOU WILL CREATE THE EXTRAORDINARY

• Assistsinimplementingpoliciesandproceduresandindirectingpersonnelbymanagementpoliciesandobjectivesand the efficientoperation of all table gameson a particular shift.

• Preparesregularreportson the status of each shift includinglevel of morale, technicalskilllevels of employees, staffingrequirements, andrecommendedinstructions

• Recommendspolicychangesaccording to procedure

• Dealswith the difficultcircumstancesthatariseon the gamingfloorin a constructiveandbusiness-likemanner, balancing the interest of the customer, employee, andcompany

• Endeavors to buildnewrelationshipsandcultivateexistingonesbypositively, enthusiastically, andregularlyengagingwithcustomerswhiletheyplay

• Providesanoutstandinggamingexperienceenvironment

• Ensuresthatall Table Gamesemployeesadhere to companypolicies, procedures, andinternal controls, aswellas Virginia Lotteryrulesandregulations

• Communicatesclearlyandregularly the department goalsandexpectations to table gamesemployees

• Aligns department to providedifferentiated service to SevenStarsandDiamondcustomers

• Listens, evaluates, andresponds to allguestcomplaintsandinquiriesandexercisesgoodjudgmentinresolving the same

• Attendsguest events; buildsrapportwithpremiumplayersandhandlesanycustomerconcernthatcannot be resolvedbysubordinateemployees

• Investigatesreports of variancesandtakesappropriateactionbycompanyanddepartmentalpoliciesandprocedures, asnecessaryEnsuresregulatorycompliancewithallpoliciesandproceduresandmonitors the internalcontrolenvironment of the department.

• Maintainsappropriatestaffinglevelsbyassistingin the selectionprocess of newhires, training, scheduling, disciplining, rewarding, evaluatingperformance, andrecommendingpromotionsandterminationsfairlyandequitably

• Maintains a workingknowledge of alllocaljurisdictionalgaminglaws, liquorlaws, and table gamesregulations, aswellascompanypolicies, procedures, andinternalcontrols

• Facilitates the flow of informationthroughout the department andpropertybyattendingregularly scheduled department meetings

• Ensuresintegrityandsecurity of companyfundsandassetswithin the department onassignedshifts

• Responsibleforoverall department budgets, profit andlossstatements, costanalysis, laboranalysis, planningandpromotions

WHAT YOU WILL NEED

• Collegedegreepreferredwithfive (5) years of progressivelymorechallenging leadership roles incasinooperations

• Ability to understandandanalyzeBudget & P&L statementsProventimemanagementandcriticalthinkingskillsrequiredMustpossessexcellentemployeerelationsskills

• Mustpossessstrong PC and Microsoft Office knowledge, especially Microsoft Excel.

• Canworkin a smoke-filledenvironmentandable to sitandstandforprolongedperiods

• Must be able to obtainandmaintain the appropriatelicensethrough the Virginia Lottery

ADDITIONAL REQUIREMENTS

• Must be able to workflexiblehoursincludingevenings, weekends, andholidaysasneeded

• Must be able to speak, read, write, andunderstand English.

• Must be able to tolerateareascontainingsecondhandsmoke

• Ability to maintainregular, predictableattendanceaccording to schedule

• Fast-pacedenvironment, multipletasks to be handledundertimeconstraints

• Must be able to handle a heavybusinessvolume, andsensitivesituationsrelating to staffandguestproblems, promptly

• Must be able to sitandstandfor long periods

• Able to lift 40 pounds

• Must be able to tolerateareascontainingsecondhandsmoke, highnoiselevels,bright lights, and dust.