Job Description

Overview

Why We Need Your Talents:

The Casino Pit Manager is accountable and responsible for overseeing the smooth operation of the casino table games.

Responsibilities

Where You'll Mak an Impact:

• Responsible to the Casino Shift Manager for successful performance of assigned duties.
• Responsible for the supervision and performance of the Dual-Rate Pit Managers, Floor Supervisors, Dealers, and Dual-Rate Dealers.
• Assists and advises other departments and company personnel as necessary, to assure the success of the table games and the company overall.
• Responsible for supervising, floor management of dealers, and other subordinates in the pit area and ensuring correct procedures are followed on table games.
• Manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit.
• Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play.
• Monitors rated players for input into data base tracking system.
• Review staffing levels to maintain operational effectiveness.
• Delegate authority and assign responsibilities.
• Development of staff, interviews, hires, evaluations, and disciplinary actions.
• Review departmental financial data.
• Review table game activities and promotional status with the Table Games Shift Manager.
• Meet with departmental directors and managers as necessary.
• Provide excellent customer service.
• Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries.
• Other duties as assigned.

Skills to Help You Succeed:

• Methods of Accountability:
• Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
• Through various oral and written reports.
• Through achievement of performance goals.
• Standards of Performance:
• Management abilities demonstrated in managing the table games operations.
• Maintain interpersonal working relationship among all personnel.
• Oral and written communication skills.
• Public relations and customer service skills.
• Willingness to assume responsibility relative to the performance of the table games.
• Obtainment of departmental budget and goals.
• Effective managing of the staff.
• Accuracy in completing assigned duties, paperwork, and reports.
• Must be proficient with all Microsoft software products.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Knowledgeable of specified games and gaming regulations.
• Ability to add monies and chips.
• Knowledge of theft techniques.
• Good public relations/guest service skills.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Ability to accurately complete paperwork and forms.
• Complete, perform and understand basic mathematical functions.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
• Complete knowledge of all facilities available to guests on property.
• Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
• Ability to maintain mental concentration for significant periods of time.

Qualifications

Must-Haves:

• Five (5) to seven (7) years of experience as a dealer, floor person, and or supervisor with a Four (4) year degree in a related field or equivalent work experience.
• Must be able to acquire and maintain the State Gaming License required for the position.

Physical Requirements

• Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 5%
• Walking 10%
• Standing 75%
• Keyboarding 10%
• Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.