Job Description

Job Summary:

Responsible for management and supervision of table games activities

Manager Responsibilities:

• Yes, will directly supervise Shift Managers

Duties/Responsibilities:

• Maintains game security and protects company assets without neglecting to provide excellent customer service.
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
• Coordinates communication channels between all shifts and personnel
• Coordinates meetings, files, types, and enters data into computer.
• Composes and prepares confidential correspondence, reports, and other complex documents.
• Continually evaluating staffing levels according to volume of business.
• Enforces all games procedures and policies.
• Prepares necessary reports on casino and player performance
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Operates in accordance with operating budget.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines.
• Hires, trains, and manages staff in accordance with organizational and approved departmental policies, practices, and programs.
• Involved in all operations of the Rivers Casino Dealer Academy.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• Six or more years’ experience in table games management (Pit Manager and above).
• Experience as a Table Games lead shift manager preferred
• Knowledge of table games math, procedures, game protection, regulations, and training requirements.
• Knowledge of table games, i.e.: blackjack, craps, roulette, baccarat, and specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to write detailed correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to solve problems relating to customers as well as team members
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends, and holidays.
• Ability to obtain and maintain all necessary licensing.

Certifications, Licenses, and/or Registrations:

• Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities:

• Knowledge of table games math, procedures, game protection, regulations, and training requirements.
• Knowledge of table games, i.e.: blackjack, craps, roulette, and specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Able to work with others while maintaining a positive and professional demeanor.
• Available to work flexible shifts, weekends, and holidays.

Physical Requirements:

• Regularly required to stand for extended periods of time.
• See, walk, talk, and hear as well as using hands to handle, feel and reach gaming equipment (cards, chips, dice, shuffle devices, etc.)
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Be able to turn your upper body at least 60 degrees.
• Ability to work in a noisy and smoky environment.