Job Description

Guest Experience & Service Leadership

• Provide visible, proactive guest service on the table games floor by greeting guests, answering questions, and assisting with requests
• Resolve guest concerns and disputes professionally while maintaining game integrity
• Model Circus Circus service standards through professional presence and positive engagement
• Maintain appropriate game pace to balance guest enjoyment and operational efficiency

Casino Floor Operations

• Independently manage table assignments, dealer rotations, fills and credits, and table adjustments based on guest volume and floor activity
• Monitor guest flow and notify management when opening or closing tables is necessary
• Maintain proper bankroll levels to accommodate existing or anticipated play
• Verify table inventories and ensure accurate reconciliation of table accounts

Game Protection & Compliance

• Observe games, players, and dealers to ensure adherence to house rules, payoffs, dealer procedures, and internal controls
• Ensure compliance with Nevada Gaming Control Board regulations and company gaming policies
• Monitor for unusual or suspicious activity and escalate concerns in accordance with Title 31/AML requirements
• Ensure all documentation and required procedures are completed accurately and timely

Leadership & Team Development

• Directly supervise table games dealers and ensure adherence to service, performance, and compliance standards
• Provide coaching, feedback, and mentoring to support dealer skill development and performance improvement
• Promote teamwork, accountability, recognition, and a positive work environment
• Support onboarding and ongoing development of dealer team members

Player Tracking & Reporting

• Accurately track player activity including buy-ins, length of play, average bet, and win/loss
• Utilize casino management systems to input and retrieve player information
• Communicate relevant operational and guest information to casino leadership in a timely manner

Qualifications

• Minimum 1 year of supervisory experience in table games
• Strong knowledge of house rules, payoffs, dealer procedures, and game protection standards
• Experience using casino/player tracking systems required
• Ability to obtain and maintain a Nevada Gaming Registration
• Professional appearance and demeanor required
• Strong decision-making and conflict resolution skills

Preferred Qualifications

• Supervisory experience in a high-volume casino environment
• Knowledge of Title 31 and Anti-Money Laundering procedures
• Experience in coaching and developing team members

Physical & Work Environment

• Ability to stand and walk for extended periods
• Frequent bending, reaching, and mobility on the casino floor
• Ability to work in a fast-paced environment with noise and secondhand smoke
• Ability to respond quickly to guest and operational situations