Job Description

The Dual Rate Supervisor in Training Program is designed to develop team members into successful Table Games Supervisors through a structured 16-week training curriculum that combines classroom instruction, hands-on dealing experience, and supervisory development.

Training Program Overview

Weeks 1-5: Blackjack and Poker Derivatives

• Learn and demonstrate proficiency in Blackjack and various Poker derivative games.
• Develop a strong understanding of game protection, procedures, payouts, and guest service standards.
• Successfully complete game knowledge and practical skill assessments.

Weeks 6-9: Roulette

• Receive comprehensive training in Roulette operations and procedures.
• Master game protection techniques, payouts, equipment handling, and house policies.
• Demonstrate proficiency through practical evaluations.

Weeks 10-12: Live Casino Floor Experience

• Apply learned skills by dealing assigned games on the casino floor.
• Gain real-world experience while maintaining guest service, game integrity, and operational standards.
• Build confidence and efficiency in a live gaming environment.

Weeks 13-16: Supervisor Training

• Participate in classroom and on-floor supervisory training.
• Learn table games supervision, regulatory compliance, game security, employee coaching, and casino operations.
• Develop leadership skills while working alongside experienced supervisors.
• Prepare for transition into a Dual Rate Supervisor role.

Program Goal Upon successful completion of the program, participants will be qualified to perform both Dealer and Table Games Supervisor duties, supporting operational excellence, regulatory compliance, and an exceptional guest experience.

Qualifications

• Strong guest service and communication skills.
• Ability to learn and retain game procedures and policies.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must meet all company licensing and regulatory requirements.

This structured program provides a pathway for career advancement while developing the technical and leadership skills necessary for success as a Dual Rate Supervisor.

• Protect the integrity of all table games by ensuring compliance with company policies, state gaming regulations, and departmental procedures.
• Provide exceptional guest service by creating a welcoming, professional, and entertaining gaming experience.
• Accurately conduct all game procedures, payouts, collections, fills, credits, and related transactions.
• Monitor table activity and identify unusual play, disputes, or potential game security concerns.
• Assist supervisors and management with daily casino operations as assigned.
• Observe and enforce internal controls and company policies.
• Maintain a professional appearance and demeanor while representing the organization.
• Communicate effectively with guests, dealers, supervisors, and management.
• Assist in coaching, training, and developing team members.
• Resolve guest concerns and game disputes in a professional and timely manner.
• Perform both Dealer and Table Games Supervisor duties as operational needs require following successful completion of training.
• High school diploma or equivalent required.
• Previous customer service experience required; casino or gaming experience preferred.
• Strong mathematical aptitude with the ability to perform calculations quickly and accurately.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to learn and retain multiple game procedures, payouts, and policies.
• Demonstrated leadership potential and ability to work effectively in a team environment.
• Ability to remain calm and professional in a fast-paced environment.
• Capable of standing for extended periods and performing repetitive hand movements.
• Ability to work a flexible schedule, including nights, weekends, holidays, and special events.
• Must be able to obtain and maintain all required gaming licenses and certifications.
• Must successfully complete all phases of the Dual Rate Supervisor in Training Program.

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.