Job Description

As a Dealer: Creates an entertainment environment for all guests. Provides courteous, friendly and prompt service in dealing Table Games.

As a Supervisor: Supervises the operations of Table Games on assigned shift, places special emphasis on guest service, security of Horseshoe Casino & Hotel’s assets, and positive employee motivation and coaching.

• Responsible for the operations of table games on an assigned shift.

• Displays a working knowledge of all Table Games, house rules, counting methods and procedures covering each.

• Assures that all coin and check racks are filled at all times.

• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games.

• Assures guest development by interacting with guests, modeling interactive skills with guests and fellow Team Members and making comp decisions.

• Remains alert to any unusual or questionable activities being displayed by any Table Games Team Member or gaming guest and reports any situations to assigned superior.

• Observes problems or differences between Table Games Team Members and gaming guests and aids if necessary.

• Recommends change in department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits.

• Upbeat personality for all interactions with guests and fellow Team Members.
• Proactive in anticipating customer needs.
• Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts.
• Must possess money, handling skill in providing chips for guests.
• Knowledge of card games.
• Basic knowledge of other games and services offered at property.
• Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
• Routinely strives to build and achieve customer satisfaction.
• Exercises appropriate discretion in identifying communications of special promotions to customers.
• Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
• Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
• Adheres to regulatory, departmental, and company policies.

• High school diploma preferred.
• At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
• Must be able to obtain Non- Key LA Gaming License and Responsible Vendor certification.
• Must possess strong money handling and documentation skills.
• Must have knowledge of casino rules, procedures, and regulations pertaining to the Table Games.
• Must be able to get along with co-workers and work as a team across departments and levels of management.
• Must be able to read, write, speak, and understand English.

ADDITIONAL REQUIREMENTS

• Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.
• Responds to visual and aural cues.
• Must be able to acknowledge, greet, and converse in English with customers.
• Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine, and fax machine.
• Must be able to lift, pull, push, or carry up to 40 pounds.
• Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.
• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
• When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.