Job Description

Manages all aspects of Table Games operations for assigned shift and ensures optimum performance of all areas of responsibility.

• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service.
• Monitors results through inspection, evaluation and analysis.
• Makes changes if necessary to achieve end result.
• Serves in the capacity of Managerial Representative on premise in absence of Director of Casino Operations.
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Issues casino credit within the Federal and State Regulations, in conjunction with Internal Controls, Credit, and Check Cashing Policy and authorization limits set by the Horseshoe Casino Credit Committee.
• Responsible for oversight of staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.
• Responsible for department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

• College degree preferred.
• Three (3) years progressively more challenging leadership role, casino operations preferred.
• Three (3) to five (5) years supervisory experience required.
• Experience in resolving guest complaints and in dealing with the public required.
• Computer skills required Word, Office 97, Microsoft Outlook, and Excel.
• Must be able to read, write, speak and understand English.
• $70,000 to $77,000
• Bi-Weekly Pay Dates
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance