Job Description

TA Support Officer

Permanent

Grade B - £28,598 - £33,699 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week on a hybrid basis

About the role

An exciting opportunity has arisen to work in the Temporary Accommodation Service. The Housing Solutions & Support service are experiencing unprecedented demand around the use of temporary accommodation. There are currently over 5600 households in temporary accommodation.

Duties and Responsibilities

• The successful candidate will be expected to undertake visits to empty properties undertaking inspections, arranging lock changes and raising orders for furnishings amongst other duties.
• You will want the best for our citizens, be IT literate, whilst demonstrating resilience and the ability to work in a highly pressurised area of the business. You will be able to make sound decisions under pressure.
• This role requires working as a team as well as being organised, ensuring that systems are updated asap and work is moved on to resolution each day in a timely manner.
• You will be contacting customers to ensure they have moved out of temporary accommodation, going and collecting keys and updating systems.
• The role requires you to carry out visits daily therefore a full driving licence is required and access to a vehicle Car Allowance will be paid at the appropriate rate.
• Full training and shadowing mentoring and coaching will be provided.
• The role is working hybrid out and about and will require you to work from a BCC office location each week. This role will include lone working.
• The role is KPI, and performance driven to ensure void properties are moved on daily.
• You will need to cover for emergencies and cover sickness and Annual leave as and when required. You will also be able required to work city wide and provide wrap around support.
• We are looking for people who have a can-do attitude and are flexible, adaptable and work well under pressure.

Essential for this role

Knowledge of Landlord & Tenant legislation and HHSRS requirements is essential for this role.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post.

Note the Supporting Statement should be no more than 1500 words.

Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3707

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

and Person Specification – TA Support Officer JD PS (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).