ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™
ASRC Federal Technology Solutions is looking for an experienced Help Desk Support Service Specialist - Intermediate to support the Army Contracting Command (ACC) in Rock Island, IL. The technician provides Tier 2 and Tier 3 desktop support services for Windows 11 devices. The technician will assist with lifecycle management including re-imaging laptops and desktops to standard baselines as directed by the Regional Network Enterprise Center (RNEC), supporting both NIPR and SIPR networks and standalone systems.
The technician will also assist with mobile device troubleshooting, printer/scanner support, and updates to asset/configuration management systems. Working within Microsoft Entra ID (formerly Azure Active Directory), Microsoft Intune, and Microsoft 365, the specialist will troubleshoot and resolve issues across a variety of devices. They will also support software patching above baseline requirements and participate in escalated support efforts across teams.
The technician will also serve as the Video Teleconferencing (VTC) and Audio Visual (AV) specialist for ACC Orlando. They will support conferences over both Unclassified and Classified VTC solutions, including Microsoft Teams. They will provide escalated response timeframes across both IT and VTC tickets to VIP customers, and will ensure all requests they work are recorded in the ServiceNow Ticketing System.
BASIC QUALIFICATIONS
Additional Desired Skills:
CLEARANCE LEVEL
EDUCATION REQUIRMENTS
CERTIFICATION
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, age, national origin, religion, disability, protected veteran status, or any other factor prohibited by applicable law.
ASRC Federal’s employees provide solutions for more than 30 U.S. federal defense and civilian agencies. We deliver leading-edge technology and deep expertise to a wide range of critical national missions -- from space exploration to cyber defense to public health. Our work helps secure an enduring future for over 14,000 Iñupiat shareholders from Alaska’s North Slope.
Our people bring innovation to every mission -- like assembling the Orion spacecraft that will take astronauts back to the Moon, pioneering cloud computing and cybersecurity for federal agencies, ensuring safer air travel and helping maintain U.S. military bases so our heroes can focus on protecting the nation. We have expertise in IT modernization, software applications and analytics, engineering solutions, critical infrastructure and base operations, professional services and supply chain management and logistics.
ASRC Federal is a certified Great Place to Work™, Military Times’ ‘Best for Vets’ and received the VETS Indexes 5-Star Employer Rating. Please visit www.asrcfederal.com/careers to learn more about your next great career opportunity!
