The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced individual who performs as the Senior Vendor, and Contracts Manager responsible for all aspects of vendor management, and associated contracts. This position will also act as the primary liaison for vendor management and for establishing vendor management tools, creating and maintenance of vendor score carding and other vendor management best practices.
This is your great opportunity to join the Department of Corrections!
- Establishes, implements, and maintains vendor management tools and tracks systems
- Researches vendors, evaluates vendor performance, develops vendor selection and approves standards, processes and procedures
- Resolves vendor disputes, analyzes vendor trends, and risks in performance
- Builds vendors relationships
- Selects vendors and onboarding processes
- Contracts vendor lifecycle management
- Contracts vendor negotiation, reviews and maintenance
- Performs, and tracks vendor Service Level Agreements
- Escalates breaches in Service Level Agreements
- Analyzes contracts pending renewals for applicability and viability
- Contracts monitoring and compliance
- Renews or terminates contracts
- Maintains record of all contracts
- Supervises staff, evaluates subordinates work, and addresses various personnel issues
- Serves as tiered level support for deployed vendor applications, resolves and directs support as necessary
- Maintains a log of services activities and tracks resolution
- Drives on State business
- Performs other duties appropriate to the assignment
Knowledge of:
- IT Systems, and departmental policies, systems, policies, practices and procedures
- Principles of effective supervision
- System analysis
- Project management concepts
- Contract Management
- Vendor Management Best practices
Skill in:
- Effective communication and interpersonal relations
- Project management
- Leadership
- Management and supervision
- Effective listening skills
- Time management
- Strong oral, and written communication skills
- Interpersonal relations as applied to interaction with State government officials, vendors, staff and individuals associated with the agency and related organizations
- Analyzing and resolving computer systems problems
- Research techniques
- Ability to negotiate with vendors and internal and external stakeholders
Ability to:
- Work independently
- Work in a prison environment
- Balance, prioritize and organize multiple tasks
- Use time efficiently
- Communicate activities and results as appropriate
- Respond promptly to customer needs and take a customer-centric approach to problem-solving
- Solicit customer feedback to improve service
- Manage difficult or emotional customer situations
- Communicate ideas and concepts effectively with a wide variety of individuals at all organizational levels
- Establish priorities and meet deadlines and objectives
- Manage a diverse workforce
- Demonstrated ability to evaluate and test emerging technologies
- Apply creative solutions to business problems
- Develop and write technical documents and review contracts
- Interact both technically with staff and vendor representatives and functionally with users through verbal and written communication sufficient to present clear and concise reports
- Maintain confidentiality
- Bachelor’s Degree in Technology or related field
- Five (5) years experience in managing IT contracts and technology vendors
Employment is contingent on the selected applicant passing a background investigation.
In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program
Learn more about the Paid Parental Leave program here For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
