Flight Centre Travel Group

Systems Support Specialist, FCM Meeting & Events - Johannesburg

Flight Centre Travel Group  •  Johannesburg, ZA (Onsite)  •  1 day ago
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Job Description

ABOUT THE OPPORTUNITY
Join FCM Meetings & Events as a Systems Support Specialist and play a critical role in powering the technology platforms that support our global operations. Working within the Digital Product team, you'll be the go-to expert across key M&E platforms, helping teams maximise system capabilities, streamline processes, and deliver exceptional customer experiences. This is a high-impact opportunity for a technically minded problem-solver who enjoys collaborating across teams, troubleshooting complex challenges, and driving continuous improvement through technology.
KEY RESPONSIBILITIES
  • Manage the day-to-day administration of M&E business systems, including user access, system availability, maintenance, and support.
  • Configure and maintain system settings, permissions, templates, and workflows across multiple platforms.
  • Conduct quarterly access audits to ensure permissions remain accurate, compliant, and aligned to business requirements.
  • Coordinate technical support activities with external vendors and internal ETS teams.
  • Act as the Subject Matter Expert for platforms including Qondor, Cvent, EventsAir, Event Workspace, AMGiNE, Venue Finder, M&E Backstage, and related reporting tools.
  • Support system projects from requirements gathering through implementation and post-deployment optimisation.
  • Partner with Finance Systems, Salesforce, and other technology teams to support integrations and system enhancements.
  • Provide technical support, troubleshooting, and issue resolution for internal and external users.
  • Manage escalations with third-party suppliers and oversee issues through to successful resolution.
  • Deliver system onboarding, training, user guidance, and documentation.
  • Maintain accurate system documentation, user guides, and standard operating procedures.
  • Generate and analyse reports on system usage, compliance, trends, and adoption.
  • Collaborate with operational leaders and stakeholders to identify opportunities for process improvement and automation.
  • Stay informed on emerging technologies, best practices, and industry trends in system administration.
  • Support global teams, including occasional out-of-hours escalations, system releases, and international communications.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
  • Minimum 3 years' experience in a systems support or technical support environment.
  • Knowledge of Cvent, EventsAir, or Qondor is advantageous.
  • Strong technical aptitude and systems fluency.
  • Knowledge of system management, problem reporting, change management, and support tools.
  • Excellent technical troubleshooting skills.
  • Strong interpersonal and customer service skills.
  • Excellent verbal and written communication skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Experience supporting users across multiple locations.
  • Highly desirable: Microsoft systems, communications or learning-related certifications and/or background.
Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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