FGS, LLC

Systems Support Specialist (480th ISR Wing)

FGS, LLC  •  Langley, CA (Onsite)  •  2 days ago
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Job Description

Requires US Citizenship

Employment Term and Type: Regular, Full Time

Required Security Clearance: TS/SCI

Required Education: High school or equivalent



Provide technical and administrative support to 480th Intelligence, Surveillance and Reconnaissance Wing end-users. Support may take various forms, including in-person, telephone, and email interaction. Install system infrastructure in support of operation and maintenance functions. 

Primary Duties and Responsibilities:  
  • Provide support including but not limited to desktop, mobile devices, networks, and asset management
  • Troubleshoot and resolve customer related IT issues via telephone, email, or in-person
  • Install IT related infrastructure, equipment, and/or electronic devices in accordance with security and industry standards
  • Document support activity in designed ticketing or tracking system
  • Provide professional solutions to end-users regarding requirements status and/or escalate requirement to appropriate support level for further resolution
  • Develop SOPs and solutions for reoccurring issues and disperse to end-users

Required Qualifications
  • DoD 8570 certified, IAT Level I
  • Three years’ experience in computer/hardware/software troubleshooting and help desk support
  • General understanding of asset management with security requirements, troubleshooting and customer service skills
  • Experience supporting software and network applications

Desired Qualifications
  • DoD 8570 certified, IAT Level II

Education Requirement
  • High school diploma or equivalent

Clearance Requirement
  • Top Secret/SCI

  Physical and Environmental Conditions:    
  • Requires Sitting (33%), Standing (33%), Climbing (15%), Walking (15%), Lifting (33%), Pulling or Pushing (33%), Carrying (33%), Grasping (50%), Reaching (25%), Stooping or Crouching (33%), Crawling (33%), Color Determination (100%),  Near Acuity (100%), Speaking (100%), Listening (100%), Sight (100%), Use of fingers and hands (100%)

This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.

 FGS, LLC is an international, leading-edge provider of technical services including Secure Information Systems, Security and Engineering, and Intelligence Analysis. Our turn-key solutions include the design, engineering, deployment operations, and sustainment of secure technology and critical infrastructure for the protection and safety of our customers' mission-critical information, processes, and personnel. Demonstrating an unyielding commitment to our customers, superior trust and dedication with our partners, and leading-edge technical expertise over the past seven years, FGS has experienced explosive growth providing superior services throughout the world, from North America and the Pacific Rim to the Middle East and Europe.

FGS provides secure, leading-edge technology and process management services to military, government, and commercial clients worldwide.

FGS offers a generous compensation package including health, dental, vision, 401(k), group life insurance, and educational reimbursement, among other benefits.

We value our employees and strive to offer many opportunities for professional growth.

#cjpost  IT-Hardware
FGS, LLC is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities
FGS, LLC

About FGS, LLC

FGS, LLC is a world-class provider of intelligence analysis, information systems, and security engineering services, recognized for our innovative, customer-tailored solutions and support for multiple Department of Defense and Intelligence Community organizations. Our turn-key solutions provide protection and safety of our customers’ mission critical information, processes, and personnel. As an International Organization for Standardization (ISO) 9001:2015 certified company, our solutions include a standardized approach to design, engineer, deploy, and sustain secure technology and critical infrastructure that support customer requirements.

LEVERAGING 25 YEARS OF PROUD TRADITION

FGS takes pride in delivering the same quality and commitment that earned Mr. Paul V. Facchina, Sr. and his various award-winning companies the admiration and respect of a proven industry leader. "Excellence in Every Endeavor" is the hallmark of success that continues to exemplify our people, drive superior performance, and create an exceptional customer experience for our clients. Click here to learn more about our company roots.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
La Plata, MD
Year Founded
2004
Website
fgs-llc.com
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