Job Description

We’re looking for a Systems Support team member in our technology team.

You’d be providing first level support for our Finance Business Applications by investigating errors encountered in the application and the database.

Incident Management

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.

• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems

• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams

• Ensure incidents are resolved as per SLA agreement

Risk Management

• Ensure Access and Master datato all applications are managed accurately

• Proactively review all environments to ensure the mitigation of risks

• Address risks identified by internal and external audit

• Ensuring compliance with best practice and standards

Customer and Stakeholder Management

• Build a sustainable working relationship with customers to ensure good customer service

• Work with both internal and external teams to drive root cause resolution of incidents logged

• Application Environment Monitoring

• Daily monitoring of our Application Environment and Integrations between applications

• Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned

• Relevant IT Diploma or Degree
• 1+ Year experience in a finance support environment with strong skills in
  • Financial systems (Microsoft Dynamics 365 preferred)
  • SQL & Data Analysis
  • Microsoft Excel