Chef Robotics is accelerating the deployment of intelligent machines in the physical world, starting with food production — the sector facing the largest labor shortage in the U.S., with 1.14M unfilled jobs today and 3.1M projected by 2030. These roles can't be offshored, making robotics essential to keeping production onshore and strengthening America's manufacturing base.
Our AI-powered robots automate food prep and assembly in commercial kitchens and food manufacturing, and have already produced over 110 million meals in production — generating the world's largest proprietary dataset for deformable food manipulation. Backed by investors including Kleiner Perkins, Construct, Bloomberg Beta, and Promus Ventures, and built by a team from Cruise, Zoox, Google, Tesla, and Amazon Robotics, Chef is rapidly scaling with multiple multi-year contracts and a mission to put an intelligent robot in every commercial kitchen.
About the Role
Chef is seeking Systems Support Engineers to serve as a vital link between our customers and our engineering teams. In this role, you’ll work in the office communicating with customers’ operations teams to understand issues on site, triage incoming tickets with relevant data, investigate to determine a fix, and deploy fixes or mitigations. When help is needed, you will lead escalations to Engineering. Additionally, you'll be in the field to execute repairs, deploy fixes, ensure resolution, and customer satisfaction. Further, you will partner with our sales team to improve existing performance and develop and test new tasks for the robo, leading to expansion with existing customers.
This is an opportunity to leverage your deep technical expertise and passion for robotics to directly impact Continuous Improvement and Chef's revenue stream. In this role, you’ll be responsible for managing one of the core drivers of the company’s success, our relationships with our customers. If you’re excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced, dynamic environment of an early-stage startup, we’d love to hear from you. Please note that this is a customer-facing role, with deployment at our customers’ facilities at 50%-75% of the time.
Chef Robotics is solving one of the hardest problems in AI and robotics — and we ship. Our robots are in production today, generating real data that trains the next generation of food AI. Backed by Kleiner Perkins, Construct, Bloomberg Beta, and Promus Ventures, and built by a team from Cruise, Zoox, Google, Tesla, and Amazon Robotics, we're scaling fast with multiple multi-year enterprise contracts. If you want to build physical AI with real-world deployments and real impact, Chef is the place.
At Chef we believe that AI’s biggest impact will be on the physical world, representing 90% of Global GDP. In the food industry, for example, in 2023 there were 1,137,000 jobs unfilled in food preparation and service (Bureau for Labor Statistics). These growing labor shortages are forcing food companies to leave millions of dollars on the table every year in unmet demand. As this pain becomes more acute, food companies are more aggressively seeking out alternatives, including off-shoring more and more parts of the food supply chain to other countries where there is more labor available; this of course comes with its own significant risks for the US.
Chef Robotics offers a new way for food companies to overcome their labor shortage and increase production volume using AI-enabled robots that mimic the flexibility of humans. Chef allows companies to maximize revenue by meeting demand, while keeping the American food supply chain onshore.
Chef's mission is to accelerate the advent of intelligent machines in the world to empower humans to do what humans do best.
