Job Description

JPC Partners is looking for a Systems Support Analyst. This is a 24x7 rotating shift role that works with the client’s IT Operations and Support Center. The Systems Support Analyst will provide monitoring of and problem resolution expertise for the continued functioning of the production technology environments. The focus of the IT Operations Center on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in ITOC operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight.
The incumbent is a broad-based Analyst who will be versed in multiple hardware and software technology disciplines that are used at the client site.
This Analyst must be able to interact on a regular productive basis with IT Operations Center, client support groups, business clients, and members.
The Analyst derives their value both from their ability to understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact to business partners and other companies.
The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and to quickly direct remediation actions to restore the stability of the technology production environment. Additionally, the Analyst must be able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in the client’s technology environment.

About JPC Partners, LLC

Founded in 2004, JPC Partners, LLC has established itself as a premier provider of top talent to employers from Start-ups to Fortune 500 companies.

JPC offers full-service staffing, recruiting and talent acquisition solutions in technology, manufacturing, professional services, healthcare, financial services, pharmaceutical, and market research industries (to name a few).

Choosing the right partner is critical. Our team of seasoned talent acquisition professionals have the deep industry expertise needed to deliver the right talent at the right time so you can focus on your core business. Our clients consider JPC an extension to their team.

JPC’s approach is simple; we operate as an extension of you, your department, your team or your organization. We take the time to listen and we have the experience to completely understand your hiring and staffing needs. We diligently strive to fulfill your primary staffing objectives, the way you would want them achieved. In every phase of the hiring process, we maintain an open dialog with everyone in an effort to manage expectations in the final offer stage. This process sets us apart from our competition, because we operate how you would want us to, not how typical staffing firms conduct business. This “open book” process and “extension” approach, allows us to achieve your talent acquisition goals with you.

We passionately serve our clients, our candidates, and our communities.

Industry

HR & Recruiting

Company Size

11-50 employees

Headquarters

King of Prussia, PA

Year Founded

2004

Website

jpcpartners.com

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