Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
The Runner Experience Systems Specialist is a key contributor responsible for the day‑to‑day administration, support, and continuous improvement of systems that enable Brooks’ customer and wholesale experiences. This role serves as a subject matter expert for assigned business systems, ensuring they operate reliably, accurately, and in alignment with operational and customer needs.You will work closely with cross‑functional partners in Runner Experience, Sales, Operations, Distribution, Finance, and IT to monitor system health, troubleshoot issues, support enhancements, and represent the Runner Experience perspective in system changes. This role is hands‑on and execution‑focused, with opportunities to specialize in one or more system areas while providing cross‑channel support as needed.When executed well, systems run smoothly with minimal disruption, issues are identified and resolved quickly, documentation is current and usable, and both internal teams and customers experience reliable, well‑supported processes.
Wholesale Systems Support
Support product setup, catalog maintenance, and UPC management processes
Customer Compliance Support
Maintain customer vendor compliance profiles, requirements, and documentation
Support chargeback research, dispute preparation, and case tracking
Perform recurring audits to identify compliance gaps and escalation patterns
Document recurring compliance issues and support continuous improvement efforts
EDI Operations & Support
Monitor EDI transactions; triage errors and coordinate resolution with partners
Coordinate and execute EDI testing for new partners, changes, and upgrades
Maintain EDI partner documentation, mappings, and procedures
Support EDI onboarding activities and data validation
Bachelor’s degree or equivalent combination of education and relevant experience
1+ years of experience supporting business operations and/or business systems in a cross‑functional environment
Strong analytical and problem‑solving skills, with high attention to detail
Ability to manage multiple priorities in a fast‑paced operational environment
Strong written and verbal communication skills, including documentation
Comfort working with enterprise systems (e.g., ERP, OMS, CRM, WMS, B2B/B2C platforms)
Ability to work collaboratively across teams and functions
Demonstrated alignment with Brooks’ values and commitment to customer experience
Comfort working with technical partners (IT, vendors) and following structured testing/change processes
Understanding of Wholesale Order Order-to-Cash Lifecycle, and the systems that enable order processing
Experience with wholesale systems, EDI transactions (e.g., 850/855/856/810), and trading partner onboarding
Exposure to customer compliance programs, routing guides, labeling, or chargeback processes
Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $29.38 - $44.10 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.
Other:Brooks is proud to offer a robust benefits package to our employees and their families!
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
Paid Time Off- Brooks offers generous time off including five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. Location- You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.
Let’s run there is an invitation to feel like our favorite selves. It’s a challenge to venture where we’re scared to go. And it’s a promise to never remain idle. That’s why, for 110 years, Brooks has pushed the limits of motion science, engineering, and technology to create gear that helps get you there— whether it's a headspace, a feeling, or a finish line.
Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic. The shoes and gear we develop, the experiences we create, and the partnerships we build should help make the run inclusive and accessible for all. We are taking a comprehensive and strategic approach to ensure our values are represented in our sport. We are committed to reducing barriers to participation in the run, the running industry, and the running community.
