Job Description

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years! Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

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We are hiring: Systems & Service Operations Junior Specialist

Location: Worthing, UK

Working Pattern: Monday to Friday, 7.5 hours/day, 4 days from the office, 1 day working from home per week

Contract Type: Fixed-term contract (maternity cover)

About the Role

We are looking for an Systems & Service Operations Junior Specialist to join our European Service and Solutions Operations Team at our Worthing site in the United Kingdom, on a fixed-term contract covering maternity leave.

The team looks after everything that happens once a customer has placed an order for a system or service: setting up service and project orders in Oracle, administering service level agreements (SLAs) and tracking project status, revenue and costs, so that our customers are invoiced accurately and on time.

In this role, you will be at the heart of that process, as part of a wider team spread across the UK, France, Italy and Germany, working closely day to day with our Project Managers, the project delivery team, sales colleagues and our calibration team.

This role is ideal for someone early in their career with a commercial or administrative background who enjoys structure and accuracy, is curious about how a business works and would value hands-on experience in the service and project side of an international technology business. We value people who are open, proactive and not afraid to ask questions.

What You’ll Do

• Enter and set up service and project orders in Oracle following receipt of customer purchase orders.
• Administer service level agreements (SLAs) and follow up to ensure timely and accurate invoicing.
• Work with Project Managers to monitor project status, revenue, costs and backlog.
• Provide administrative support to the project delivery team, including coordinating service appointments, recording engineers’ working hours and sending documentation such as calibration certificates and service reports to customers.
• Work closely with the Calibration Team, maintaining calibration records and monitoring calibration appointments for managed customers.

What You’ll Need to Succeed

• Experience in a commercial, order processing, customer service or administrative role - or a strong motivation to start your career in this area.
• Experience with an ERP system (Oracle is an advantage) and good MS Office skills.
• Strong organisational skills and attention to detail, with the ability to manage several priorities at once.
• An open, proactive communication style and the confidence to ask questions.
• Fluent English, both written and spoken.
• Ability to work from our Worthing office four days per week.

Why Join Watlow’s Team

At Watlow, you will be part of an international team where your work has a direct impact on our customers and on the business. This role gives you broad exposure to service and project operations in a global organization.

• Hybrid work model: four days in the office and one day from home.
• Monday to Friday, 37.5 hours per week.
• Collaboration with colleagues across Europe and a supportive, knowledgeable team.
• We offer a comprehensive benefits package including private healthcare, life assurance, income protection, a matched pension scheme and dedicated mental health and wellbeing support.

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member’s individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.