Job Description

MEMX is searching for a Systems Reliability Operator who will be responsible for providing support for MEMX exchange platforms.

Shift time for this role will be 3 PM ET to 12 AM ET.

MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah.   

*If you live outside of the above states, please list in your application and our team will evaluate.  

What You’ll Do

• Responsible for providing support of MEMX exchange platforms including on-call, respond to incidents and support triaging the issue
• Help isolate and resolve unplanned system outages
• Work with cross-functional teams to support the availability of all MEMX exchange platforms. This includes market operations, systems, networking and development teams
• Help improve operational processes (such as deployments and upgrades) by identifying areas which need improvement
• Document every action so that the findings turn into repeatable actions which eventually can be automated
• Debug issues as they arise, across the different services and interaction points
• Enhance monitoring and alerting based on symptoms
• Run nightly processes that are essential to exchange operations. We automate as much as possible but there are processes that require a level of manual input and attention

Requirements

• Good understanding of Linux and know your way around Linux Shell
• Mid to advanced Linux administration, scripting skills
• Proficiency in Bash scripting skills (Python is nice to have)
• Proficiency in a configuration management tool (Ansible, Chef, Puppet)
• Experience with monitoring tools
• Familiar with incident tracking / ticketing systems and escalation procedures
• 2 years or more of experience in an operation support role with incident response
• Highly curious, driven and have attention to detail
• Seek problems to solve so to help make the platform better
• Strong urge to collaborate and improve existing processes
• Have an urge for delivering quickly and iterating fast
• Trading and/or exchange experience a plus but not required
• Share our values and work in accordance to those values

Benefits

At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best.

• Work From Home
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off
• Generous Paid Family Leave
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

Pay Range: $90,000 to $120,000

*Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Equal Opportunity Statement

MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Diversity Inclusion Statement

At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.