Job Description

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

This position is responsible for staffing the 7x24 command center to ensure operational availability of systems, networks, and applications. Monitors the data center environment to ensure the availability of all business applications. This full-time position is on the 3rd shift: starting Sunday from 11:00PM – 7:30AM Eastern Time Zone

JOB ROLES AND RESPONSIBILITIES:

1. Provides operational support for the 7x24 enterprise data center. Communicates and escalates issues as required and follow through to ensure system resolution
2. Monitors identifies and supports the resolution of problems using a monitoring console. Coordinates as necessary with technical staff.
3. Provides service desk support.
4. Possesses a working knowledge of SFTP file transfers.
5. Possesses a working knowledge of batch scheduling.
6. Possesses a working knowledge of UNIX and Windows operations systems
7. Collaborate, coordinate, and communicate across disciplines and departments.
8. Ensure compliance with HIPAA regulations and requirements.
9. Demonstrate Company’s Competencies and Core values held within.
10. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE The Incumbent relies on judgment and experience to complete job responsibilities. The incumbent possesses and applies a range of technical knowledge and executes procedures to support 24x7 data center operations. The incumbent must be able to make decisions and escalate issues when needed to other technical groups. Work is varied and sometimes complex.

Qualifications

REQUIREMENTS (Education, Experience, and Training):

• Minimum High school diploma or equivalent is required
• Associate's degree in computer science, business administration or related work experience desired
• Minimum 2 years of Information Technology operations experience
• Automated job scheduling desired
• Working in a multi-processing environment desired
• Required licensures, professional certifications, and/or Board certifications as applicable
• Knowledge of Unix and Windows
• Communication (written, verbal and listening), planning, organizing, analytical, problem solving, time management and customer service skills
• Ability to support 7X24 on-call rotation

COMPENSATION

The salary range for this position is $60-70k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off – accrued based on years of service
  • WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

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