Ko wai mātou - About us:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
He aha te tūranga - About the role:
We're seeking a Systems Officer to join our Integrated Operations Centre (IOC) team in Auckland or Christchurch. Working Monday to Friday as part of a close-knit team, you'll play a critical role in ensuring the technology that supports emergency call taking and dispatch remains reliable, effective and fit for purpose.
This is an opportunity to combine your technical expertise, problem-solving skills and passion for continuous improvement in an environment where your work has a direct impact on our communities.
You'll be responsible for the administration, maintenance, and ongoing improvement of the IOC's Computer Aided Dispatch (CAD) system and related technologies.
Additional responsibilities include:
Monitoring, triaging and resolving system support tickets, escalating issues where required.
Assisting with planned system upgrades, maintenance activities and unplanned outages.
Conducting end-to-end User Acceptance Testing (UAT) for system enhancements and changes.
Developing UAT plans, test scripts and supporting documentation.
Coordinating the implementation of system improvements.
Building strong relationships with operational teams, vendors and key stakeholders.
Ko wai koe - About you:
You may come from an emergency operations background (e.g. call handling or dispatch using CAD), or bring equivalent experience in systems administration or technical support, ideally with 2–3 years in a similar environment.
You’re an adaptable problem solver who enjoys working with technology and collaborating with a wide range of stakeholders. You can communicate complex information clearly and remain calm and focused in a fast-paced environment.
You'll also bring:
Strong computer literacy and confidence working across a range of technology platforms.
Excellent troubleshooting skills, with the ability to diagnose and resolve technical issues remotely.
Strong organisational skills, with the ability to prioritise workload and manage multiple tasks.
Excellent written and verbal communication skills.
Experience using Microsoft Office applications.
A commitment to continuous improvement and delivering high-quality outcomes.
Me pēhea te tuku tono - How to apply:
Click “I’m interested” before applications close at midnight on 25 June 2025
For more information, please contact Jess McKenzie - Recruitment Advisor at 0800STJOHN ext 8095 or at anita.teague@stjohn.org.nz for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Our Hato Hone St John people are passionate about serving their communities and caring for fellow New Zealanders. We are a charity and have a volunteer ethos, with paid and volunteer members working side by side towards our mission:
We step forward, when help is needed. For better. For life.
Ka tū ake, hei kaiāwhina. Mō te pai. Mō te orange.
Local and global
Hato Hone St John was founded in New Zealand in 1885 and is a part of the fabric of all communities throughout Aotearoa. St John is well known around the world for helping enrich the health and wellbeing of global communities. Although we operate and are funded entirely independently here in New Zealand, we’re proud to be a part of this important and long established Order.
Enhancing health and wellbeing
Those who work for Hato Hone St John are driven by the desire to help their local communities by providing essential health-related services. Our values - Whakaaro nui (We have open minds), Mahi tika (Do the right thing), Piritaha (We stand side by side), Mahi pono (We are straight up) and Whakapai ake (We make it better) - help us to achieve our vision of 'enhanced health and well-being for all New Zealanders'.
Hato Hone St John is at the frontline of medical response providing Ambulance Services throughout New Zealand. We’re also part of the broader landscape of health and social care, through our provision of first aid training, event medical services, medical alarms, youth programmes and a wide range of community programmes.
