Job Description

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

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The Systems Integration & Support Manager is responsible for the operational stability, configuration, and continuous improvement of enterprise application platforms supporting ERP and business operations. This role provides hands-on leadership across integration platforms, document management systems, robotic process automation (RPA), and monitoring solutions with the supporting team as direct reports. The position balances day-to-day production support with the strategic expansion of automation and agentic AI capabilities to increase business value and operational efficiency.

Responsibilities

Enterprise Application & Integration Management

• Provide configuration, support, and lifecycle management for ERP-adjacent applications and point solutions.
• Own enterprise managed file transfer solutions, including Axway and related secure transport platforms.
• Manage tax, document management, and automation platforms integrated with core ERP systems.

Operational Stability & Production Support

• Ensure availability, performance, and reliability of supported platforms through monitoring, alerting, escalation, and root cause analysis.
• Coordinate with infrastructure, database, security, and vendor teams to resolve production issues.
• Oversee monitoring tools and remediation workflows to maintain operational efficiency.

Automation & Process Optimization

• Lead RPA platforms including Automation Anywhere and Microsoft Power Automate.
• Identify, design, and implement automation opportunities that reduce manual effort and improve process reliability.
• Track automation performance, metrics, and business outcomes.

AI & Agentic Automation Enablement

• Work directly with AI teams to design and execute agentic actions leveraging Microsoft Power Automate.
• Support experimentation and operationalization of AI-enabled automation patterns.
• Promote structured application documentation to enable AI-driven support and automation.

Leadership & Governance

• Act as a hands-on manager providing technical leadership and oversight.
• Establish standards, documentation, and best practices for supported platforms.
• Coordinate vendor relationships, upgrades, and roadmap alignment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
• 3–7+ years in enterprise application support/integration (manager/lead or senior hands-on role)
• Strong application configuration and enterprise production support experience
• Solid technical foundation in Windows, Windows Server, Linux server, networking, and VDI environments
• Experience partnering with AI teams to operationalize agentic/AI-enabled automations using workflow/RPA tools (especially Microsoft Power Automate and/or Automation Anywhere — build, run, monitor, improve)
• Experience with monitoring tools and escalation models
• Managed File Transfer and ERP integration experience
• Document management and automation platforms (Axway SecureTransport, Hyland OnBase, Tungsten Transact - formally Ephesoft, Microsoft Document intelligence.)
• Understanding of application lifecycle management, integration patterns/methods, and database integration concepts
• Proven ability to balance operational stability with innovation and automation
• Strong documentation and governance mindset: standards, runbooks, best practices, change control
• Ability to identify automation opportunities, deliver solutions, and track value/metrics (time saved, errors reduced, throughput)

Pay Range

USD $127,300.00 - USD $162,900.00 /Yr.