Job Description

Key Responsibilities:

• Strong experience in managing enterprise Storage systems
• Configure, monitor, and maintain Dell, IBM Storage and NetApp Storage technologies
• Strong troubleshooting skills and ability to work independently on Storage Responsibilities: Dell, IBM Storage and NetApp Storage
• Perform storage provisioning, LUN creation, volume groups, and host mappings.
• Monitor performance and system health via Storage management consoles and CLI tools.
• Configure replication, snapshots, thin clones, and data reduction technologies.
• Apply firmware updates, drive replacements, and hardware expansions.
• Good understanding of RTO/RPO, disaster recovery, and data lifecycle management.
• Troubleshoot storage issues related to performance, replication, and access control.
• Provide SAN zoning, iSCSI/FC connectivity, and LUN masking for Linux/Windows/VMware hosts.
• Collaborate with virtualization, backup, and database teams to align storage with workload requirements.
• Plan and execute disaster recovery simulations and data migration tasks.
• Maintain accurate documentation of configurations, runbooks, and topology diagrams.
• Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations
• Detail oriented, customer oriented, result delivery oriented, analytic thinking
• Performs incident management and change management execution.
• Creates and manages capacity and trending reports of system operations.
• Good understanding on ITIL practices
• Experience on industry leading IT Asset Management tools such as Service Now/Flexera/Remedy.
• Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• Works with key technical and business stakeholders to determine data and storage requirements and creates solutions to meet requirements.