Job Description

A Day in the Life

The Systems Integration Specialist acts as a liaison between Clients and the System Project Manager to assist and support the onboarding and maintenance requirements of new and existing clients. The Systems Integration Specialist is detail-oriented, consistently delivers project completion on time, has excellent management and communication skills that can inspire a true team atmosphere.

This position can be based out of any of our Fontana /Ontario facilities

What does success look like in this role?

Success in this role involves delivering a secure, efficient integration project that supports organizational objectives while fostering client collaboration and innovation. Key priorities include seamless system integration, meeting client requirements, minimizing errors and downtime, and enhancing productivity. Collaboration with cross-functional teams and positive end-user feedback on reliability are vital. Continuous improvement through proactive integration enhancements is also essential.

All About You

What You’ll bring to the role:

• Excellent Office 365 skills.
• Able to understand and interpret customer needs to provide an excellent level of service.
• Challenges status quo.
• Can communicate in an open, helpful and engaging manner with anyone and builds relationships across departments.
• Builds and contributes to team comradery.
• Takes personal accountability and end to end ownership of a solution or obstacle.
• Willing to put in the extra effort when it really counts.
• Has a sense of pride in work and the team’s end product!

The Must Haves:

• High School diploma
• 1+ years of experience in customer service and integration
• 1+ years of experience with Aspire or similar warehouse processes
• Familiar with Office 365 software (i.e., Word, Outlook, Excel)
• Must live up to NRI Leadership principles

Things You Will be Doing

1. Collaborate daily with the Client Project team to facilitate the onboarding of new clients and ensure smooth integration of systems.

2. Assists with new and existing Client accounts as it relates to start up or development with NRI.

• Be a liaison between Clients and IT team by assisting the management of projects.
• Provides feedback on system’s needs and proactively recommends process changes.
• Effectively handles all Client interactions.
• Evaluates inquiries, provides appropriate assistance.
• Review ERP documentation.
• Review system integration field mapping.
• Manage end to end testing for each new system integration.

3. Assist with “Statement of Work” (SOW) process between Clients and internal teams.

• Working with the client and internal teams to define scope.
• Helps manage the SOW and reporting on progress.

4. Ensure billing is flowing through all levels for the SOW.

5. Assist with Project Management

• Work with Product Owner in slotting SOWs within Sprints to meet completion dates.
• Managing project progress and adapt work as required.
• Ensuring projects meet deadlines.
• Conducting project review and creating detailed reports.
• Continuous feedback with Client and IT on progress or needs.

6. Assist with strengthening NRI’s brand.

• Maintains and communicates brand standards.
• Ensure internal and external adherence to brand standards.

7. This position requires the need to give professional advice, provide information or direction to other team members in the organization. There is an element of persuasion, influence and some negotiation but it is not a regular activity.

• Management, Operations, and Client Service team members.

8. Assist with helpdesk support

• Provides guidance, troubleshooting and solutions to issues for client challenges.
• Provides exceptional customer service while interacting in a professional and friendly manner with end users at all levels within and outside the organization.
• Provides support for ad hoc client testing.

Perks

• Staff purchase program – wear the brands you love!
• Staff benefits plan – choose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.