Job Description

The SolarWinds Administrator is responsible for supporting the day‑to‑day operations, configuration, and maintenance of the SolarWinds monitoring platform This role focuses on monitoring coverage, alert management, basic troubleshooting, and operational support, while working under the guidance of senior administrators. The position is ideal for candidates with around 3 years of hands‑on experience who are looking to grow into a SolarWinds SME role.

Key Responsibilities

Monitoring & Platform Support

• Support administration of the SolarWinds Orion platform for network and server monitoring.
• Onboard new devices and validate monitoring configurations.
• Perform routine health checks and basic troubleshooting of polling or data collection issues.
• Escalate complex issues to senior SolarWinds administrators as required.

Alerting & Incident Support

• Configure and maintain basic alert rules and threshold settings.
• Monitor and respond to SolarWinds alerts as part of L1/L2 support.
• Validate alert recovery and assist in resolving alerts that do not auto‑clear.
• Support incident creation and updates via ITSM integrations (e.g., ServiceNow).

Dashboards & Reporting

• Create and maintain standard dashboards and views for operations teams.
• Generate basic performance, availability, and utilization reports.
• Assist in validating reports and dashboards used for SLA tracking.

Operational Collaboration

• Participate in incident investigations and root cause analysis discussions.
• Follow defined operational processes, documentation, and escalation paths.
• Support transition and KT activities under guidance from senior resources.

Required Skills & Expertise

Technical Skills

• Around 3 years of experience in IT operations or monitoring tools.
• Hands‑on exposure to SolarWinds Orion platform, preferably with:
• Network Performance Monitor (NPM)
• Server & Application Monitor (SAM)
• Basic understanding of:
• SNMP, ICMP, and agent‑less monitoring
• Networking fundamentals (switches, routers, interfaces)
• Familiarity with alert configuration and basic threshold tuning.
• Exposure to ITSM tools such as ServiceNow is a plus.

Soft Skills

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Willingness to learn and grow in monitoring and observability tools.
• Ability to work in shifts or on‑call rotations if required.

Experience & Qualifications

• 3–4 years of relevant IT monitoring or operations experience.
• Hands‑on experience supporting SolarWinds in production environments.
• Exposure to enterprise or managed‑services environments preferred.
• SolarWinds or ITIL Foundation certification is a plus but not mandatory.