Job Description

[What the role is]

This role provides ICT expertise for Digital Workplace solutions, ensuring compliance with government standards. It involves leading projects, managing vendors, and driving user adoption through training and communication.

[What you will be working on]

• Provide subject matter consultancy and expertise in the provision of ICT systems, solutions and services for a Digital Workplace.
• Propose technical designs, solutions and integrations that work well with the Government infrastructure and are compliant with policies, standards and security requirements.
• Lead projects and manage vendors in the implementation and support of Digital Workplace systems and end-user computing technologies according to business and security requirements.
• Evaluate and conduct proof-of-concepts with Product Principals and System Integrators on Digital Transformation/Digital Workplace technologies and related security solutions.
• Seek and analyse root causes of issues by deep understanding of the enterprise environment and collaborating with technical teams from various domains and vendors in providing solutions.
• Manage procurement and maintenance renewals of hardware, software and ICT service subscriptions including preparation of technical specifications.
• Analyse, develop and communicate the technology deployment process, seek feedback from stakeholders and make continual improvement in the operations phase.
• Conduct user briefing sessions/training to prepare users in adopting new solutions with the creation of impactful communications and documentations.

[What we are looking for]

• 5 years experience in ICT systems, solutions and services for digital workspace.

• Strong domain knowledge and skills in

• Microsoft (MS) 365 & Office 365 solutions, MS Enterprise Mobility Suite, MS Teams, Azure and MS Active Directories, SharePoint Online, Exchange Online, OneDrive, etc
• Security relating to MS Technologies e.g. Azure Advanced Threat Protection, Azure Rights Management, MS Privileged Identity Management, MS Security Compliance Manager, MS Certificate Authority, MS Cloud Application Security, etc
• Identity and Privileged Access Control
• Integration with ServiceNow, or other IAM/ITSM platforms
• Automation via PowerShell, Graph API, or Logic Apps
• Windows Server and Virtualized Server systems hardening
• Information Security Governance, Incident Handling and Risk Management
• Project & Vendor Management
• Technical Writing & Presentations
• Effective Communications with non-technical audiences and senior management

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